Client Care Coordinator

Witherite Law Group is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We aredetermined to help our clients get the settlement they deserve, and we will be by our client's side every step of the way.

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can't just take our word for it...apply today and join the WLG family.

Essential Duties/Responsibilities:

• Serveas a liaison between the providers, clients, and firm by fostering continued care.

• Collaboratingwith Witherite Law GroupClient Care Coordinators, Attorney Litigations teams, Litigation Med Wrecks Specialist, and Providers to assist clients with their scheduling needs.

• SchedulingClient treatmentwhile in Litigation.

• Build an immediate trust between Client and Witherite Law Groupwhile empathizing with the client.

• Coordinate care and facilitate contact to meet the needs of client.

• Ability to work both independently and as part of a team required to meet internal and external client needs.

• Effectively communicate with providers and clients with through emails, phone, and face to face conversations to address provider and/or client concerns to Witherite Law Group Attorney teams.

• Gather pertinent client information as it relates to the client's injuries and case.

• report information to WLG attorney team Verify, update and input client appointment data in the Client Drs. Tab, Notes tab and any other applicable Needles fields.

• Plan, schedule and resolve calendaring conflicts and arrangement of client travel adhering to organizational policies.

• Optimize workflow by collecting client information and monitoring data in Power BI reports to improve client satisfaction and health outcomes.

• Responsible for data collection, tracking outcomes and reporting of health care and legal needs.

• Attend initial Litigation Meetings, Case Reviews, and other applicable meetings to address current client care needs.

• Update appointment information via written, verbal, and electronic communication.

• Creation of forms, charts, and other correspondence to guide the workflow and address applicable barriers.

Work Experience Requirements:

• Entry level Health Care experience such as unit clerk, MA

• Preferred working experience in physician office or clinic.

Education Requirements:

• High School Diplomapreferred

Physical Requirements:

• Office environment with normal business hours necessary to satisfactorily perform job functions.

• Stand/Sit

• Must be able to remain in a stationary position up to 50% of the time.

• Walk

• This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.

• Use of hands/fingers to handle or feel - constantly operates a computer and other office machinery such as a copy machine/printer.

• Climbs stairs

• May occasionally ascends/descends the stairs to get to other floors, cafeteria, and parking area.

• Carry Weight/Lift

• Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.

Disclaimer:

Please note that this job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.

Witherite Law Group is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals regardless of race, age, gender, color, sexual orientation, gender identity, marital status, disability, national origin, ethnic origin, military service status, or any protected class.