Client Care Center Specialist

Do you have banking experience, possibly in a call or contact center? Are you looking for a role where you are more than a number?

Where you are an individual, and seen for your contributions? Androscoggin Bank, a mutual saving bank headquartered in Lewiston, Maine is looking to find the ideal candidate that isn't just looking for another job, but to grow and excel their career.

Our Client Care Center Specialists are a key part of Androscoggin Bank's consistent client experience and digital banking growth. This small team of banking experts provides excellent internal and external Client service through phone, email and chat, identifying and accommodating Client needs and recommending alternative and additional banking products as needed. The team also supports our client's onboarding experience with new accounts opened online.

The Client Care Center Specialist will work out of our Bates Mill in Lewiston, Maine, and once trained, will have the ability to work a hybrid schedule.

In this role, you won't be lost in a large call center that is overly focused on metrics or one function; our small team of specialists have broad expertise and are empowered to work hard and have fun while working closely with one another to delight our clients. Come be part of a team where the strengths you bring as an individual are celebrated and where diverse career opportunities in banking still exist in Maine. Also, we take our unique culture seriously with daily standup, company-wide weekly huddles and many fun events both in-house and in our community.

Additionally, you will be expected to confidently take ownership for each client interaction, supporting client needs by answering questions, providing advice, conducting research and assisting with problem resolution. It is critical to maintain excellent product knowledge with a focus on digital online banking services and have general knowledge of other financial service offerings in order to make appropriate referrals. Our small team ensures you gain that knowledge by providing customized 1:1 training for success.

You'll interact by phone, email and chat - which means that both spoken and written communication skills are key to success.

Our successful candidate will be comfortable cross-selling bank services and explaining accounts, pricing and interest rates while displaying a professional, positive tone.

Requirements:

High School diploma or equivalent, with come college coursework preferred. Prior banking experience, preferably in a call center environment, is required.

Experience with Fiserve and/or Q2 experience isn't required, but extremely helpful to have.

Candidates for this position should possess exceptional customer service skills, a sales orientation and a high degree of accuracy in managing data and following procedures. The ability to engage with business and individual clients in an engaging, professional manner is key to success, as is your ability to work well with your team of coworkers.

Benefits:

This position carries great benefits, including paid time off, holiday pay, 401k participation with a generous match (we put money in your 401k even if you don't), and access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability). Androscoggin Bank grants new parents paid parental leave, and also offers paid volunteer time.

Hoping you could advance your career and your education? We can help. Androscoggin Bank is committed to supporting employee development, and employee benefits include tuition and education reimbursement.

Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you.

Project teams, committees, events, in-house education, and more. It's an amazing place to work.

Apply today!