Client Care Associate

VCA Antech, Inc. Sacramento , CA 94204

Posted 2 months ago

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

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VCA Mueller Pet Medical Center and Pet Inn is an AAHA-accredited, multi-doctor, 24-hour emergency/general practice in Sacramento, California.

The Pet Inn is seeking an enthusiastic part time Client Care Associate to join our team. The ideal candidate will possess qualities such as dependability, a love for animals, a great attitude and attention to detail. The successful candidate will share our commitment to delivering exceptional customer service to our loyal pet parents.

Responsibilities include, but are not limited to: Answering the telephone to make lodging, daycare and grooming reservations in a professional and friendly manner. Presenting a professional, enthusiastic and courteous image to pet parents checking in and out their pets.

  • Preparing invoices, collecting payments, updating files, and notifying pet parents of all necessary information regarding their pets stay. Communicating with the team regarding pet parent requests, special circumstances, activity updates and room changes for our guests.

    Maintaining the appearance of the lobby to ensure the area is kept tidy and clean. We offer competitive compensation and great benefits for eligible employees, and generous personal pet care discounts!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

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Client Care Associate

VCA Antech, Inc.