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The Client and Technical Services Junior Analyst will help understand client requirements and help engage the global team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment
Essential duties and responsibilities include but are not limited to the following. Other duties may be assigned;
Responsible for initial data entry, monitoring, PO tracking and maintaining of a high volume of incoming project estimates and requests in our project management system
Ensuring that requests are expedited and assigned to the appropriate team member
Communicating project information to necessary parties in a clear, concise and professional manner.
Project pre-processing for TM/MT/Glossary leverage
Creating raw translation packages
Receiving and converting completed translation packages into proper output formats
Creation and collaborations with Language Engineering for maintenance of translation tool repositories with goals toward accuracy and efficiency
Cross department collaboration to ensure incoming assets are evaluated for completeness prior to production or engineered as needed
Assist with piloting new business SOPs and complying with existing ISO SOPs, annual ISO internal audits
Assist in obtaining departmental productivity targets and KPI's
Other administrative tasks as assigned
Additional Job Details:
Experience and Education:
Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
Minimum 2 years related experience and/or training; or equivalent combination of education and experience.
Strong computer and technical skills, especially with Windows and MS Office 365
Good interpersonal, written, and verbal communication skills
Ability to understand the client and company goals to help the team execute day-to-day work and provide creative solutions
Ability to remain calm during stressful situations and create and maintain a pleasant work environment
Preferred skills and competencies:
Ability to multitask
Ability to work in a fast-paced environment with quick turnaround times
Effective communication, written and verbal skills