Client Advisory Associate

Job Description

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This hourly (non-exempt) position is responsible for working with designated Client Advisors and Senior Associates in handling a variety of functions necessary to service Client Advisory clients.

DUTIES & RESPONSIBILITIES:

• Set up and monitor all critical dates and deadlines with respect to assigned accounts and initiate appropriate action.

• Maintain electronic imaged files (Synergy).

• Input-maintain CRM system.

• Understand and prepare/obtain all documentation required for account maintenance and transaction processing.

• Manage asset transfer process to and from other organizations.

• Identify account exceptions and work with Client Advisor to resolve them.

• Communicate directly with clients and their advisors on basic transactional issues, both verbally and in written form.

• Attend client meetings with the Client Advisor.

• Handle client requests according to established procedures - deposits, transfers, distributions, reporting, address changes on Wealth Management and Bank systems.

• Exercise judgment with respect to required documentation for specific transactions and evaluate First American Bank's ability to act upon a request.

• Work with bank partners to assure timely resolution of service or account related issues.

• Prepare and/or coordinate all meeting material for assigned client meetings with Client Advisor.

• Monitor marketing materials to assure current versions are always available and handle incoming and outgoing mail distribution and overnight deliveries.

• Handle all monthly newsletter and other special client mass mailings.

• Prepare all reports for the Trust Committee or other internal meetings.

• Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS:

• High school diploma or equivalent required. Bachelor's degree preferred.

• Must be detail oriented with strong organizational skills and the ability to meet deadlines.

• Prior bank or investment firm support experience is a plus.

• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.

• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.

• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.

• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.

• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.

• Punctuality is required to maintain First American Bank's customer service standards.

Responsibilities First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations. This hourly (non-exempt) position is responsible for working with designated Client Advisors and Senior Associates in handling a variety of functions necessary to service Client Advisory clients. DUTIES & RESPONSIBILITIES: - Set up and monitor all critical dates and deadlines with respect to assigned accounts and initiate appropriate action.

• Maintain electronic imaged files (Synergy).

• Input-maintain CRM system.

• Understand and prepare/obtain all documentation required for account maintenance and transaction processing.

• Manage asset transfer process to and from other organizations.

• Identify account exceptions and work with Client Advisor to resolve them.

• Communicate directly with clients and their advisors on basic transactional issues, both verbally and in written form.

• Attend client meetings with the Client Advisor.

• Handle client requests according to established procedures - deposits, transfers, distributions, reporting, address changes on Wealth Management and Bank systems.

• Exercise judgment with respect to required documentation for specific transactions and evaluate First American Bank's ability to act upon a request.

• Work with bank partners to assure timely resolution of service or account related issues.

• Prepare and/or coordinate all meeting material for assigned client meetings with Client Advisor.

• Monitor marketing materials to assure current versions are always available and handle incoming and outgoing mail distribution and overnight deliveries.

• Handle all monthly newsletter and other special client mass mailings.

• Prepare all reports for the Trust Committee or other internal meetings.

• Conduct and complete additional assignments/projects as designated by management. QUALIFICATIONS:

• High school diploma or equivalent required. Bachelor's degree preferred.

• Must be detail oriented with strong organizational skills and the ability to meet deadlines.

• Prior bank or investment firm support experience is a plus.

• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.

• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.

• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.

• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.

• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.

• Punctuality is required to maintain First American Bank's customer service standards.