Client Advisor, Beverly Hills Neiman Marcus

BVLGARI, a renowned Italian designer known for its luxury jewels and watches, seeks a client advisor. This person will report directly to the Assistant Store Manager or Store Director.

Position Overview

As a Client Advisor at BVLGARI, you will be instrumental in delivering a bespoke client experience that reflects the sophistication and values of our brand. Your role will involve enhancing client relationships, achieving sales targets, and acting as a primary contact for Sales services.

What you will do

• Deliver an exceptional and personalized client experience, ensuring satisfaction and loyalty.

• Execute the BVLGARI selling ceremony with expertise, adapting strategies based on client needs and motivations.

• Communicate the passion and values of BVLGARI, enhancing client engagement and brand loyalty.

• Achieve personal and boutique sales targets, focusing on quantitative and qualitative goals.

• Drive high-end sales and strategize for premium client interactions.

Client Relationship & Portfolio Management

• Build and maintain strong relationships with clients, fostering loyalty and repeat business.

• Efficiently manage and expand the client portfolio through targeted strategies.

• Initiate CRM actions to enhance client engagement and retention.

• Represent BVLGARI at client events, embodying the brand as an ambassador.

Boutique Operations

• Adhere to all brand guidelines and boutique operational procedures.

• Participate in inventory management and boutique maintenance activities.

• Support opening and closing procedures, including setup and breakdowns.

• Assist with special projects and operational needs as required.

• Proven success in a luxury retail environment, focusing on meeting and exceeding sales targets.

• Experienced in catering to high-end clients and managing sophisticated sales interactions.

• Exceptional customer service skills and a commitment to creating memorable shopping experiences.

• Ability to interact effectively with diverse clientele, adapting to various cultural backgrounds.

• Multi-lingual to cater to a broad client base.

• Technologically savvy, with proficiency in relevant retail and CRM software.

• Strong communication skills, result-oriented and driven by a strong entrepreneurial spirit.