Cigna Onsite Customer Service Representative
A candidate has been identified for this role, however, we encourage all qualified applicants to apply for consideration.
Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
Coordinates with CSE and/or Client Manager to ensure needs are met and potential problems are averted.
Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources.
Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives
Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.
Proficient knowledge (min 3-5 years) in health care / managed care business and knowledge of administrative operations
Bachelor's degree highly preferred
Successful track record and/or possesses clear aptitude as a leader
Ability to manage through systems and influence direct and matrix partners to deliver
Exceptional relationship-building skills
Strong presentation skills
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
Previous account management / onsite service rep experience highly preferred