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Client Account Support Specialist / Onsite Customer Service Representative - Miami, Florida

Expired Job

Cigna Miami , FL 33196

Posted 5 months ago

Cigna Onsite Customer Service Representative

A candidate has been identified for this role, however, we encourage all qualified applicants to apply for consideration.


  • Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.

  • Coordinates with CSE and/or Client Manager to ensure needs are met and potential problems are averted.

  • Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.

  • Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.

  • Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources.

  • Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives

  • Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.

  • Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.

  • Proficient knowledge (min 3-5 years) in health care / managed care business and knowledge of administrative operations

  • Bachelor's degree highly preferred

  • Successful track record and/or possesses clear aptitude as a leader

  • Ability to manage through systems and influence direct and matrix partners to deliver

  • Exceptional relationship-building skills

  • Strong presentation skills

  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work

  • Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables

  • Previous account management / onsite service rep experience highly preferred

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Client Account Support Specialist / Onsite Customer Service Representative - Miami, Florida

Expired Job