Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Account Support Specialist / Onsite Client Service Partner For Thermo Fisher - Pittsburgh, PA

Expired Job

Cigna Pittsburgh , PA 15201

Posted 5 months ago

Dedicated onsite SERVICE COORDINATOR for Thermo Fisher - National Client

BAND 3 Client Account Support Specialist

Client Implementation and Service

Proclaim, Choice Fund, PMHS, Dental

Candidate must be able to work at the client site Monday thru Friday and potentially travel between client offices. Addresses are as follows:

Corporate HQ:

Thermo Fisher Scientific
300 Industry Drive

Pittsburgh, PA 15275


HR1 Solution Center:

Thermo Fisher Scientific
1550 Coraopolis Heights Road

Pittsburgh PA 15108


  • Interact with internal/external customers and business partners in a professional manner (includes verbal and written interactions).

  • Own any customer issue that is brought to the table for resolution by employer. Manage resolution in a timely manner and provide status to all appropriate parties when resolved, including a summary of root cause, countermeasures and next steps.

  • Keep account team updated on any identified trends or client interaction that should be escalated or communicated.

  • Provide education and guidance about programs and resources available as part of the Client's benefit plans, including, wellness and discount programs, health savings account and pharmacy.

  • Deliver lunch and learn sessions on Cigna's programs and services offered and/or meet with Employee Services team periodically to train and answer questions related to trending issues and/or provide updates to the team on Cigna processes/products.

  • Assist in arranging case manager (or other appropriate Cigna resource) for customer with complicated medical conditions or technical/non-clinical needs

  • Research, analyze, and track customer call/claim inquiries from employees. Communicate outcome and next step directly to employees with cc to employee's HR when appropriate.

  • Handle transactional tasks (customer/provider outreach calls, create out-of-pocket ledgers, etc).

  • Pull claim reports and analyze data and trends.

  • Navigate multiple Cigna systems including client self-service portals, claim systems, and tracking systems.

  • Compile monthly service reporting based on client needs/requests.

  • Establish and maintain deep connections with the OneGuide team in order to delegate issues appropriately, but also to maintain a feedback loop to report status back to the employee and or HR in a timely, clear and accurate manner.

  • Bachelor's Degree or equivalent previously related work experience

  • Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.

  • Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations

  • Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team.

  • Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions

  • Excellent presentation skills. Previous/proven success and 2 to 4 plus years experience delivering customer/producer communications.

  • Strong knowledge of Cigna benefits, products, and services (HMCM Complete, MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, etc.)

  • Ability to quickly understand the customer's needs and expectations.

  • Ability to pivot seamlessly from customer interaction to client level updates and communication/coordination.

  • Demonstrated background in navigating Cigna's various matrix partners to triage inbound Cigna issues from the customer (ie Dental, DME, Eligibility, Appeals, HSAB, Incentives)

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Field Services Support Sr Associate Pittsburg PA

NTT Data Corporation

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Req ID: 39804 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Client Field Services Support Sr. Associate - Pittsburg, PA to join our team in Pittsburg, Pennsylvania (US-PA), United States (US). The Desktop Support Analyst (Technician) will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel. This position will be a Client based position. Role Responsibilities * Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. * Serves as company liaison with customer on administrative and technical matters * Provide technical support and incident management service desk functions (Service Now) * Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS) * Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS) * Diagnoses and resolves product performance problems, Wi-Fi, printers * Performs maintenance and repair services (basic break fix for printers, desktops, laptops.) * Instructs customers in the operation and maintenance of basic Windows/Mac OS Requirements * 5+ years of deskside support experience * Ability to develop business relationships and communicate effectively with the user community * Strong troubleshooting skills * A+ Certification * Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment * Knowledge of processes and resources required to perform analytical and technical tasks on PC systems Preferences * MCP, MCSE, CNE or Network+ certification * Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, OPAS v2/v3, etc.) * Asset Management experience * Itil v3 Foundations Certification Basic Qualifications * Previous desktop support experience This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more. NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. NTT Data Corporation Pittsburgh PA

Client Account Support Specialist / Onsite Client Service Partner For Thermo Fisher - Pittsburgh, PA

Expired Job