Client Account Specialist (Unapplied Funds)

Client Account Specialist (Unapplied Funds)

At Fisher Phillips, we know exceptional talent is the key to our success, to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional development. If you have a growth mindset, are eager to challenge yourself, and desire to work with a team of professionals instituting change on an ongoing basis, keep reading.

The Opportunity

Fisher Phillips is an international labor and employment law firm, and we are looking for a talented Client Account Specialist to the needs of the firm at a national level. This position can be performed hybrid/remote, but will be based out of the Atlanta office. To view information about any one of our offices, please visit our website at www.fisherphillips.com.

In this role, the Client Account Specialist (Unapplied Funds Team) will be responsible for reviewing unapplied funds application opportunities of new and aged unapplied funds deposits in an effort to facilitate the payment of outstanding invoices or return funds to payor. The Client Account Specialist will be responsible for all communications with staff and attorneys, and will submit the completed application forms as appropriate. They will also assist the AR Supervisor with various reports and problem-solving scenarios. Although this position is a hybird/remote position, you would generally need to be available to work during standard business hours.

Position Responsibilites

• Manage the unapplied funds review process in an effort to reduce the amount of unapplied funds being held.

• Generate daily email communications on newly deposited funds that are categorized as unapplied and follow-up with legal staff to utilize to determine resolution.

• Manage deadlines & follow up with legal staff to ensure deadlines are met.

• Utilize Aderant, ARCs and eBilling platforms to submit in daily research and investigation.

• Proactively make recommendations through using tools such as Expert Image & IManage.

• Communicate with billing attorneys, billing specialists, & collections team to resolve issues related to unapplied funds.

• Track lifecycle of unapplied funds research in ARCS collections software to ensure all steps of the unapplied funds process are completed on time.

• Clear knowledge of the insurance carrier and insured relationship.

• General understanding of insured matter billing & major carrier guidelines.

• Ability to problem solve & use resources to resolve complex issues.

Requirements

• Bachelor's Degree.

• 2 + years experience working in a law firm as an A/R or billing professional.

• 2 + years experience with A/R success in facilitating payment of outstanding invoices.

• Intermediate or advanced knowledge of Excel and ability to create and maintain spreadsheets.

• Intermediate to advanced knowledge of collections and billing software. Aderant and ARCs preferred.

• Intermediate to advanced knowledge of eBilling platforms, namely eBilling Hub or BillBlast, & ability to navigate primary vendor websites for major insurance carriers.

• Knowledge of the firm's business process and business operations.

What We Provide

Fisher Phillips offers a comprehensive benefits package for eligible staff that includes medical, dental, and vision benefits, paid time off, paid holidays, 401(k) and profit sharing, life insurance, long-term disability, and an employee assistance program. We also offer optional benefits such as critical care, accident and hospital indemnity insurance, a student loan refinancing program, life insurance for dependents, and pet insurance.

No relocation costs. Principals only; no calls please.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.

The hourly rate range for this position is $26.44 to $31.25 per hour. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, job location and other job-related factors permitted by law.