Client Account Specialist (2043-437)

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

What You Will Be Doing

Manages incoming work requests and meets firm standards for billing. Interacts with partners, management, practice area, clients, and staff, which requires strong interpersonal communication skills, both written and verbal.

Schedule will be Monday

• Friday 11:00am

• 8:00pm

About This Role

• Processes edits on proformas and write-offs, prepares, and edits invoices, and responds to questions for clients and billing attorneys.

• Reviews, analyzes, and ensures compliance with outside counsel guidelines.

• Analyzes unapplied cash to assist billing attorneys meet defined billing and collection goals and to improve cash cycle.

• Liaises with clients' Accounts Payable department and clients' law department administrators to resolve and process invoices and payments, including e-billing.

• Represents the Finance department firm wide and answers questions from clients, billing attorneys, practice area, management, timekeepers, and staff regarding all aspects of the billing process.

• Works with other firm's departments to maintain and update client matter files with respect to rates, addresses and contact information, special billing agreements, disbursement requirements, and markups/discounts.

• Resolves client issues and escalates issues as needed to Client Account Manager.

• Generates adhoc reports as needed.

• Adheres to accounting principles and controls and ensures integrity of accounting data, as well as to Wilmer Hale's billing, collections, financial, and planning policies, processes, and procedures.

• Meets defined performance metrics and assists the Billing & Collections Team to meet departmental performance metrics.

• Contributes to the Firm's Service Matters initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

Required Skills

Your Qualifications / What You Will Bring

• Knowledge and understanding of broad range of accounting policies and procedures and use of both accounting and collections software systems

• Ability to work effectively with minimal supervision

• Ability to perform complex financial analysis

• Strong oral and written communication skills to convey professionalism and understanding

• Ability to interact with all levels of personnel, and interact and function as part of a team to foster smooth efficient workflow

• Ability to prioritize and handle diverse tasks

• Ability to respond to management needs

• Effective problem solving, and decision making skills

• Proficient computer skills including Microsoft Office products

• Preferred experience in service industry billing and collections software

Required Experience

Education:

• Bachelor's Degree in Business, Accounting, or Finance required or equivalent experience

Experience:

• Legal or professional service industry preferred

• Minimum 2 years' experience in billing and collections preferred. Other relevant experience may be considered.

For additional information about our benefits, please click here.

This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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