Client Account Representative

The Realreal New York , NY 10007

Posted 2 months ago

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we're growing fast and fundamentally changing the way people buy and sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We're proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation's prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we're looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, flexible work hours and Friday bagels!

This position is based in San Francisco, CA and will report to the Manager of Inside Sales.


  • Serve existing consignor base by driving repeat business and achieving monthly goals

  • Maintain repeat rate goal through outreach, including re-engagement campaigns by phone, email, and text

  • Develop strong relationships with newly acquired consignors

  • Leverage existing consignor relationships to gain referrals

  • Focus on upselling all categories of accepted product (Fashion, Jewelry, Men's, Art, and Home)

  • Communicate consignment policies and processes to clients to ensure complete satisfaction


  • Awareness of Luxury Market or love of fashion

  • 1-2 years Sales or Customer Service experience strongly preferred

  • Prior Inside Sales and Account Management experience is highly desirable

  • Strong organization and time management skills

  • Exhibit clear verbal and written communication

  • Strong Listening skills

  • Comfortable in a High-Velocity Iterative team environment

  • Bachelor's degree strongly preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.


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Client Account Representative

The Realreal