Client Account Manager

Jacobs Engineering Spokane , WA 99201

Posted 2 months ago

The Buildings & Infrastructure Line of Business is a global network of employees, which serves both the private and public sector. Our employees work to shape the communities we live in by creating world-class projects that transform the future development patterns of those communities. We provide our clients award-winning planning, engineering, architectural and interior design, construction and program management, and design-build project delivery. The Jacobs business model allows us to successfully service our clients, leverage our integrated services, and provide our employees with growth opportunities while delivering global solutions to our client's local programs.

We consistently receive high rankings from Engineering News-Record (ENR) in many classifications, including the categories of Top Design Firms, Top Contractors, Top Green Buildings Design Firms, and Top Transportation Companies.

Job Summary:

As a Client Account Manager you will have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has a sustained relationship with those clients to achieve complete client satisfaction with work, and fully leverage the relationship to benefit the clients and the firm. Working with members of our team your focus is to make sure that Jacobs is the client's firm-of-choice, and that the company has a thorough understanding of the client's needs and is seen as their best advocate for accomplishing their goals.

During your time with us you will:

  • Represent Jacobs to the client in a positive, caring, solutions-delivery approach by engaging the broader firm

  • Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success

  • Secure management commitment and influence/attract key staff for pursuits

  • Advocate on client's behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and market share growth

  • Facilitate creation of deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

  • Develop trust and credibility with clients by engaging in business discussions to formulate winning and portfolio diversification solutions

  • Identify higher levels of client engagement for executive sponsors

  • Coordinate and facilitate Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

  • Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews and presentations

If you're up for the challenge, we've been looking for someone just like you. Join our team and help us lay the foundation for progress and growth.

  • Bachelor of Science degree required in a technical or business discipline or equivalent related work experience in lieu of a degree

  • At least 15 years of experience in infrastructure and/or related disciplines.

  • Proven client development skills, including previous experience managing large capital improvement projects

  • Proven track record of creating and winning work in the Spokane and Eastern Washington areas.

Preferred Qualifications:

  • Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels)

  • Ability to open doors for initiating relationships at client organization

  • Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals

  • Technical background/experience in delivering or managing large architecture projects/programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery

  • Successful track record of being innovative and bringing a differentiated solution to a client

  • Ability to lead through influence

  • High level of emotional intelligence/team builder, coach and mentor

  • Innovative and solutions-oriented thinker

  • Client political savviness


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Client Account Manager

Jacobs Engineering