Client Account Manager - Breakthrough

POSITION SUMMARY

The Client Account Manager is responsible for all activities associated with providing distinguished service to Breakthrough clients on a daily basis. A Client Account Manager must demonstrate strong communication and critical thinking skills along with the ability to build relationships with external clients and internal teammates.

Looking to jump start your career with an organization passionate about sustainability and exceeding our clients expectations? Joining Breakthrough means you will be part of a team making a real impact for our customers. We were recently named #6 on the 2024 FreightTech 25 list of most innovative and disruptive freight technology companies!

This position will work out of our Green Bay office and can work on a hybrid work schedule.

JOB RESPONSIBILITIES

• Manage carrier and other client-partner inquiries, requests, and relationships through ongoing email, phone communication, and Breakthrough's FELIX platform.

• Enable flawless client transactions by ensuring 100% error resolution on a day-to-day basis.

• Deliver distinguished service to Breakthrough clients through timely and accurate operational reporting.

• Build new relationships and deepen current relationships with current client base.

• Partner with Directors of Strategic Partnership on account planning in accordance with client events/initiatives.

• Plan and coordinate necessary resources to ensure successful implementation of new clients and/or new client initiatives.

• Advance existing client relationships by promoting service offerings and deepening client engagement.

• Provide Directors of Strategic Partnership with necessary data as input to solutions design and client roadmaps.

• Learn transportation and energy industry best practices and benchmarking metrics to apply to client relationships.

• Travel to client sites to discuss business opportunities and share industry best practices.

QUALIFICATIONS

• Bachelor's degree or in a combination of education and related experience.

• 3+ years of proven account management or other relevant professional experience preferred, but not required

• Excellent communication and interpersonal skills with an aptitude for building strong client relationships

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Quick and resourceful, team-player, flexible, accurate and strong analytical skills

• Ability to anticipate clients' needs and match them with Breakthrough solutions

• Ability to present and influence credibly and effectively

• Transportation knowledge preferred, though not required

• Availability to travel as needed

• Proficiency in Microsoft Office Suite

#LI-Hybrid

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

Our company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.