Client Account Manager

Abilto New York , NY 10007

Posted 1 week ago


AbleTo, Inc. is a market leader in providing technology-enabled behavioral health care. AbleTo has been treating patients for over six years, and improves patient outcomes and lowers costs by providing treatment that integrates behavioral and medical health care. AbleTo's structured therapy programs strengthen medical recovery and self-care among members with chronic or complex clinical needs. AbleTo analytics, coupled with our multi-channel engagement platform, identify and engage members with unmet, often undiagnosed, behavioral health needs. A proprietary platform connects individuals and their care teams with AbleTo licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. AbleTo programs are clinically proven to improve both behavioral health and medical outcomes while lowering overall spending for higher-cost, higher-risk members. AbleTo's investors include .406 Ventures, Sandbox Industries, HLM Venture Partners, Horizon Healthcare Services, Inc., Bain Capital Ventures, Aetna Ventures, and Optum Ventures.

AbleTo is hiring a Client Account Manager to support account growth and lead implementations, starting with one of AbleTo's largest health plan clients. Activities include guiding client and internal functional teams through the implementation process and ensuring all critical workstreams track successfully against the launch plan. The Manager will partner with the account team and serve as the primary day to day contact for the client during implementation. The role will require collaboration with multiple internal and external resources, including but not limited to: the account team, informatics, engineering, product, legal, and clinical operations. This individual will be accountable for a successful program launch and an effective internal transition to operations and other internal groups.


  • Collaborate with the Account Executive to gain an understanding of client needs, proposed objective, and internal processes to successfully support the client growth and manage the client implementation

  • Oversee all implementation work streams with client and internally at AbleTo, ensuring all activities track to projected launch plan

  • Serve as day to day account contact and provide reporting

  • Support to Account Executive on strategic growth initiatives

  • Lead cross-functional teams through solutioning the challenges that may arise during an implementation

  • Coordinate complex activities with internal teams at AbleTo, including but not limited to operations, informatics, engagement center, finance, clinical, and network operations to ensure successful implementations

  • Enable successful transition of client setup to other functions within AbleTo


  • BA or BS degree required

  • At least 1 year of experience in healthcare, payer preferred

  • At least 3 years in successful client services and/or complex project management based role

  • Capacity to map, design and implement processes that involve multiple stakeholders and/or functions

  • Excellent collaboration skills and proven experience working with various levels and functions of an organization

  • Detail-oriented and organized with the ability to successfully prioritize numerous responsibilities for multiple projects, with effective and timely follow-up

  • Ability to set customer expectations, communicate internally to ensure tasks are on schedule, and offer recommendations to mitigate risks

  • Independent and comfortable with minimal support in a dynamic high growth organization

  • Strong presentation and communication skills

  • A natural curiosity, desire to learn and drive to achieve results

  • A genuine desire to serve others and passion to help those in need

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.

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Client Account Manager