Client Account Lead

Velocity Global Denver , CO 80208

Posted 2 months ago

POSITION SUMMARY

Velocity Global is one of the fastest growing self-funded companies in the United States and hands down one of the greatest places to work anywhere in the world. But its not for everyone. There are certain qualities and passions you must have to fit into our Team of 10s:

  • We move with VELOCITY and you have to relish in a fast-paced, high-growth environment

  • We believe in being of service, which means you have to check your ego at the door

  • We believe in taking our work seriously but not being serious at work

  • We find passion in all things international business it has to be in your bones

If you find the above personal attributes apply to you, continue reading.

We are currently looking to hire a Client Account Lead to be based in our Denver, CO headquarters. This full-time position is a global client service support role that offers the successful candidate the opportunity to join a rapidly growing company that is creating an entirely new category, and is led by a veteran team in this unique industry space. This role calls for someone who is truly high velocity, where resourcefulness is key to success. This position is well-suited for the particularly ambitious person who loves navigating client challenges and is attracted to making a positive impact at work. The right candidate has a relentless zeal to contribute and should have an affinity towards matters of international growth and employment. There is a constant opportunity for competency development, as the successful candidate will learn the business model of Velocity Global and will immerse himself/herself into the unique business models of our clients. This individual will report to the Regional Director of Operations.

At its core, this client-facing position is focused on supporting all aspects of our client accounts. Specifically, this includes our clients, the employees we support, and our local affiliates across the world. Velocity Global is a high-growth company so candidates should relish the fast pace of a start-up environment and embrace the opportunity to form account coverage and services strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • The Client Account Lead supports the Velocity Global account management team across all aspects of the business

  • Responsible for client management, including troubleshooting issues related to invoicing, international payroll, and all other HR matters as it pertains to the client

  • Responsible for end to end accuracy and timeliness for payroll

  • Input changes/additions from clients into our global HRIS

  • Work closely with global payroll and network teams to confirm costs of standard and out of scope deliveries and ensure clients are billed correctly

  • Ensure employee onboardings are completed in a timely manner, directly communicating with our clients to fulfill this process including creating onboarding calendars

  • Respond to all client questions, invoice matters and advise potential/existing clients on benefits, international payroll, expense reporting, and all other HR matters

  • Ensure client deliverables and Service Level Agreements are being completed timely and accurately

  • Manage amendments to contracts within company policies, including client Master Service Agreements (MSAs), Statements of Work (SOWs) and agreed upon hiring calendars

  • Participate on client calls with the sales team to demonstrate Velocity Globals service offerings

  • Responsible for strategic planning and client maintenance to prevent service issues by taking the necessary measures to solve difficult situations with clients and employees

  • Proactively identify client needs, including new employees to onboard, and communicate with sales as it relates to repeat business

  • Develop and maintain competency in the areas of international employment, immigration, benefits, and payroll

  • Train client service team on all matters related to client services, payroll management and professional development

  • Drive client satisfaction and retention with sincerity and passion, and approach troubleshooting as an opportunity to establish integrity and value

  • Leverage resources and present solutions to Velocity Global Management and clients

QUALIFICATIONS

  • 4+ years of experience in client account management, 2 years of Human Resources experience preferred

  • Bachelors degree or equivalent experience preferred; Masters degree a plus

  • Must have an in depth understanding of payroll process, including how inputs affect output

  • Must be able to understand and implement client MSAs/SOWs as it relates to client service (onboarding calendar, payroll calendar)

  • Research-oriented, exceptional organizational skills and attention to detail

  • Competencies in international employment and payroll a must

  • Ability to quickly assimilate information; with operations across 185+ countries there is a lot to learn

  • Excellent presentation, verbal and written communication, listening and consultative skills

  • Technology-literate, including Microsoft Office suite

  • Strong consultative customer service and project management style

  • Drive, strong work ethic, and a passion for creating an unparalleled customer experiencesit should be in your bones

  • Interest in and a passion for international business and contributing at a consistently high level

  • Foreign language skills a plus

Velocity Global is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by State and/or Federal Law.


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Client Account Lead

Velocity Global