The focus for the Client Account Executive (CAE) at Logicworks is to build a lasting relationship with our clients, represent and market our services, actively seek referrals from our clients, look for opportunities to increase our service line to current customers and ensure that our clients feel valued.
The Client Account Executive accomplishes these initiatives by building effective relationships that result in high levels of:
The Client Account Executive is expected to be a "Trusted Advisor" and an escalation point of contact within their base of assigned customers.
What you'll do:
Maintain contact at relevant levels in the accounts, focusing on the strategic nature of the relationship and look for new opportunities within your assigned customer base
Consistently achieve new growth targets by finding, developing and closing new opportunities within client base
Consistently achieve renewal and retention targets by continually reinforcing Logicworks value and negotiating win-win outcomes.
Act as an additional escalation point for clients.
Work with the Service Delivery Managers (SDMs) to generate demand and ensure customer success
Service Reviews (at least on a quarterly basis and in person when possible)
The reviews will cover the following topics:
Client's use of our services and advice on ways to improve performance
Client's costs and any opportunities for optimization
Contract Renewals (when appropriate, based on timing)
Overall Client Satisfaction
Whether the client is willing to be a reference for Logicworks
Preparation and Delivery. Coordinate with Service Delivery Managers on the following responsibilities:
Schedule the review meeting/call with the customer
Writing Executive Overview section
Review and edit the document internally with the SDM
Coordinate with the SDM to deliver the review to the customer
Share feedback and recommendations with the SDMs and determine any next steps (such as proposals or follow up calls)
Prepare and submit proposals for new services, projects and contract renewals. As a guideline, the CAE will be responsible for:
Anything requiring a new design or a scoping call
Anything > $1,500 in Professional Services
Work with the Service Delivery Managers on updating the CRM and other tools (such as Confluence, Google Docs and LogicOps), communicating any relevant changes within clients, such as:
Maintaining the customer contact list (CAE)
Updating any documentation in the "Clients" folder (SDM or CAE)
Updating any SR information in LogicOps (SDM)
Educate clients on any new products or services from which they may benefit.
Be a strategic partner with internal Logicworks teams, contributing to development of solutions that increase sales and drive revenue
Escalate any client concerns to the Service Delivery Managers and Executive Team (as appropriate) and confirm proper follow-up to ensure client satisfaction
Achieve Net Promotor Score targets within assigned base of clients
Work with our partner community to determine if their services are a fit for our customers
Skills and qualities
Cloud and/or infrastructure knowledge
Attention to detail
Nice to Haves
What's in It for You?
You'll be part of Logicworks' tremendous working environment that puts People First and has been recognized in the Leadership Category of Gartner's Magic Quadrant for Cloud Management and voted as a winner in 2018's Best & Brightest Companies to Work for competition. You'll enjoy the best of both worlds: a start-up environment with established company resources combined with the opportunity to collaborate and grow with a team of certified engineers (over 150+ AWS/Azure certifications company-wide). Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome; in fact, they are encouraged!
Logicworks has been helping customers achieve operational excellence and compliance on the cloud for over six years. Our innovative platforms dedicated certified engineers, and decades of traditional IT experience combine to enable our customer's success across every stage of the cloud journey. Companies in regulated industries across healthcare, financial services, and SaaS rely on our compliance expertise and unique combination of maturity and innovation to help them scale securely, automate compliance, and gain efficiencies in private and public clouds.
All members of Logicworks are responsible for the security of their workstation and mobile devices; this includes:
Good password practices,
Keeping your devices up to date with security patches Operating System and Application,
Locking one's screen when away,
Physically protecting your devices when in public or high-risk areas, and
Attending annual Security Awareness training.
All staff are also responsible for adherence and compliance with all Logicworks' Security Policy, including but not limited to:
All Policies contained within the policy package, reviewed and signed.
All regulatory or compliance policies, which are applicable to employee role and responsibilities.
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, marital status, national origin, citizen, ancestry, physical or mental disability, veteran status or any other basis recognized by federal, state or local law.