Client Access Representative

Job Description:

Job Title: Client Access Representative

Location: Springfield, Mo

Department: Client Access Services

Employment Type: Full-time

Shift: Monday

• Friday

Job Summary:

Are you seeking a rewarding opportunity to make a positive impact in the lives of others while advancing your career? Join our compassionate team as a Client Access Representative, where you'll play a vital role in ensuring a seamless and welcoming experience for our valued clients. Your exceptional customer service skills and attention to detail will contribute to our mission of delivering high-quality care and support.

As a Client Access Representative, you'll be the friendly face that greets and assists clients from the moment they arrive. Your responsibilities will include scheduling appointments, verifying insurance information, collecting payments, and maintaining accurate client records. You'll collaborate closely with our clinical staff, ensuring efficient communication and coordination throughout the client's journey.

The Client Access Representative position offers...

• All-Inclusive Employee Benefits Package

• A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more.

• Telemedicine -- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefits.

• Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off

• 29 days per year including vacation & holiday pay

• Premier Training

• Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.

• Professional Growth Pathways

• Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophy

• Workplace Culture

• An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Greet and assist clients, verifying personal information, insurance details, and collecting payments.

• Schedule clinicians' appointments, obtain client benefits and eligibility information.

• Manage appointment bumping, cancellations, and no-show situations according to established processes.

• Collaborate with clients, families, and staff to resolve issues and provide exceptional service.

• Prepare and maintain accurate client health records.

• Balance daily cash amounts against transactions to ensure accurate recordkeeping.

• Verify and coordinate client referrals.

• Utilize Electronic Medical Records applications effectively.

• Answer phone system, direct calls, and place calls as requested by leadership.

• Manage dynamic, potentially stressful client encounters with professionalism.

• Maintain a welcoming and organized reception area.

• Maintain working knowledge of office equipment, such as fax, copiers, and phones.

• Participate in service monitors and quality improvement programs.

• Demonstrate excellent guest relations skills in all interactions.

• Perform additional duties and projects as assigned by leadership.

Education and/or Experience Qualifications:

• High school diploma or GED required.

• Previous customer service experience preferred.

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills.

• Strong customer service orientation and ability to multi-task.

• Excellent organization and typing skills, with the ability to work with computers.

• Reliable transportation to get to the assigned area.

• Ability to receive minimal instruction on day-to-day work and general instruction on new assignments

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.