Cleve Lead Host

Supervise and train host staff, providing guidance and support to ensure a high level of performance and customer service. Address guest inquiries, concerns, and special requests promptly and professionally.

Resolve any issues to ensure guest satisfaction. Coordinate seating and guest arrangements for special events and large parties. Work closely with event planners to ensure a smooth and enjoyable experience for guests.

Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances. Delivers an enthusiastic and professional greeting to guests upon arrival at dining areas and adds them to the wait list when necessary. Provides guests with menus and answers any initial questions.

Seats guests at tables and bars. Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process. Engage with guests to ensure happiness with the food and beverage services they receive.

Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company's brand expectations. Builds relationships with guests that add value to the guest experience. Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services.

Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events. Maintains weight and appearance levels consistent with that at time of hire. Models Clevelander apparel and accessories while greeting guests and maintains an appearance consistent with the Company's brand expectations.

Serves as a Brand Ambassador for Clevelander, using finesse and good judgment. Always maintains and ensures compliance of all policies and procedures.