Cleve Hostess

Summary:

The Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. This person also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest's names into the system, shows guests to their table and bids guests farewell as they exit the property.

Duties and Responsibilities:

• Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances

• Delivers an enthusiastic and professional greeting to guests upon arrival to dining areas, and adds them to the wait list when necessary

• Provides guests with menus and answers any initial questions

• Seats guests at tables and bars

• Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process

• Engages with guests to ensure happiness with the food and beverage services they receive

• Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company's brand expectations

• Builds relationships with guests that add value to the guest experience

• Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services

• Responds to complaints and seeks resolution, involves management in all guest related issues or concerns

• Supports and assists team members in all positions

• Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events

• Maintains weight and appearance levels consistent with that at time of hire

• Models Clevelander apparel and accessories while greeting guests, and maintains an appearance consistent with the Company's brand expectations

• Serves as a Brand Ambassador for Clevelander, using finesse and good judgment

• Maintains and ensures compliance of all policies and procedures at all time

Other Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Documents maintenance issues

• Attends required meetings

• Maintains a clean and orderly work area

• Properly documents all transactions

• May need to assist with clearing, cleaning and resetting tables

• Additional duties as necessary and assigned

Minimum Qualifications:

• At least 18 years of age; High school diploma preferred