Looking for a rewarding job making a difference in the lives of children? Join the Office of Children, Youth and Families team!
As a member of our team, you'll be part of a diverse network that supports and strengthens families in Pennsylvania to provide safe, nurturing and healthy environments for children. The work is challenging, but extremely rewarding! There are opportunities for professional development and growth AND free parking!
This position is located in and provided guidance by the Office of Children, Youth and Families (OCYF), Bureau of Policy, Programs and Operations (BPPO), Division of Operations (ChildLine), Clearance Verification Unit (CVU), the primary responsibilities of this position include receiving, reviewing, verifying results, and issuing clearance verification for Pennsylvania Child Abuse, Federal Bureau of Investigations (FBI) and National Sex Offender Registry (NSOR). The Clearance Verification Unit ensures, through the issuance of clearances and verifications, that an individual is either qualified or disqualified under PA Child Protective Services Law (CPSL) and Child Protective Services Regulations, to work with children or be responsible for a child's welfare.If you enjoy a work day with a variety of tasks to perform throughout the day this position is for you. You will have the opportunity to perform data entry, process FBI records, process the Pennsylvania Child Abuse History Certification applications and assist callers over the phone by informing callers of the necessary action steps when inquiring about clearance verification applications or determinations while treating each call as confidential and adhering to CPSL.
Perform search and verification functions by checking information in the computer files and following current verification guidelines. If an applicant was named as a 'perpetrator' of child abuse and is a consistent match to an existing perpetrator of a substantiated (Founded or Indicated) report of child abuse. Research of information found on the Public Assistance Database or calling the applicant or county children and youth agency for additional information may prove necessary.
Decide the proper course of action for any applications not meeting criteria, ensuring each applicant receives a timely response. Review applicant criminal history sheets to determine if prohibitive offenses exist, as per the CPSL.
Perform computer queries and respond to telephone inquiries regarding receipt and a completion date of applications.
Provide essential guidance to callers' general questions regarding CPSL, ChildLine, and the Department of Human Services (DHS). Mailroom tasks such as opening, sorting, reviewing, and stamping incoming clearance applications and associated processing fees to ensure compliance with the Department of Human Services (DHS) regulations. Law (CPSL). Review the outcome for out-of-state dispositions and grading to determine if conviction from another state is equivalent to Pennsylvania's statute and crime codes. Perform Internet queries to locate and review out-of-state statutes and crime codes to determine equivalency to Pennsylvania's law and criminal code.
Communicate professional, clearly, and consistently with applicants verbally and in writing regarding applicant inquiries or to request disposition of charges. Responsible for making final disposition on criminal record history, issuing the consistent and proper result. Required to maintain approved documentation of work activities.
Identify and take the initiative to provide feedback on computer programs, software, and system or method efficiencies to the supervisor when changes that occur within the work environment are implemented to improve workflow, ensuring continued quality assurance. Exhibit professionalism, empathy, and compassion when dealing with callers to alleviate their concerns and provide a high level of customer service. Participate in special projects and assignments as directed.
May on occasion assist in performing data entry, filling, and scanning or other clerical functions as assigned in the QAASU, and Appeals Unit during periods of high volume. Perform other related duties as assigned.
Additional details regarding the duties of this position can be found in the
Work Hours: 8:30 a.m. - 5:00 p.m. with one hour lunch.
You will have the opportunity to work from home (telework), part-time up to 3 days a week until training is completed. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
You must have successfully examined and have a current score on file. If you have not already done so, you must first apply to the CLERK TYPIST 3 (EXAM) posting and follow the directions provided.
You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow thelinkand click on Residency.
You must be able to perform essential job functions.
Veterans:Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans,go towww.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tabor contact us firstname.lastname@example.org.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
State Of Pennsylvania