Clerk Specialist

The Iowa Department of Revenue's Alcohol & Tax Operations Division is currently seeking a Clerk Specialistto join the mailroom team. There are four bureaus within the Alcohol & Tax Operations Division listed below. The Operations Bureau handles the receipt of all paper tax returns and documents, oversees the customer service desk, and administers the Department's taxpayer services call center.

• Licensing Administration

• Regulatory Compliance

• Fulfillment and Distribution

• Revenue Operations

In this position you will be responsible for:

• Open all incoming mail manually

• Operate OPEX imaging equipment

• Enter data of tax information and payments, timely and accurately

• Compile and review for accuracy all outgoing correspondence

• Record and maintain daily metrics of incoming and outgoing mail

• Perform official record management services for the Department

Preference will be given to candidates with experience in the following:

• Experience with opening high volume mail and payments.

• Experience with imaging tax returns, related documents, and payments

• Experience with operating Opex machines.

• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.

• Adaptable to changing priorities throughout the day

Job Specific Competencies:

• Ability to handle confidential work with tact and discretion.

• Ability to maintain and compile records, reports and supporting documents for information processing and retrieval purposes.

• Skill in the operation and minor adjustment and maintenance of office machines, as job assignment requires (i.e., personal computer, calculator, or other office equipment).

• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer.   We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire.  We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

Questions?

The mission of the Iowa Department of Revenue is to serve Iowans and support the state government by collecting all taxes required by law, but no more. Our strength is driven by the skills, talents, and diversity of our people. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.

Applicants must live within the State of Iowa to qualify for employment with the Department of Revenue. Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk-Advanced.

For additional information, please click on this link to view the job description.