Pacific Clinics Glendora , CA 91741

Posted 2 months ago

Starting minimum rate $15.00 per hour


This position provides program and site support in compiling, filing, and maintenance of client records / charts in a secured, confidential manner; processes all requests for release of information from client charts; meet and greet clients and act as front office personnel. Other administrative duties include photocopying, mailroom activities, and all telephone switchboard activities.


  • Compiles and maintains clients' charts. Performs clerical tasks related to the maintenance of all client medical records.

  • Protects the security of clients' charts to ensure that confidentiality is maintained.

  • Pulls consumer records for daily appointments, returning records and files to their proper file location.

  • Files items sequentially in client chart according to established filing system accurately and promptly.

  • Maintains all charts in such a way that authorized staff can easily locate items.

  • Processes all release of information requests in a timely and efficient manner ensuring that all releases of information are in compliance with the request, authorization, clinic policy and HIPAA regulations.

  • Uses the Clinics' record storage procedures, input indexing data into the authorized record storage and retrieval system in a timely and accurate manner.

  • Prepares charts for transfer to storage following Clinics procedures.

  • Meets and greets clients, schedules their appointments with their doctors, and keeps track of all appointments and follow-up.

  • Maintains client financial folders up to date and file medical eligibility. Enters prescriptions into PAT's system.

  • Provides clerical support services to clinical staff.

  • Assists in the completion of intake paperwork for new clients including assisting new intakes with their financials.

  • Processes and distributes all incoming and outgoing clinic mail daily.

  • Functions as part of an Agency support services team and provides clerical support coverage at other programs and locations as requested.

  • Performs other duties and work projects as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

  • Demonstrated computer skills and working knowledge of Office applications to be able to do light data entry.

  • Basic knowledge of general computer equipment (keyboard, monitor and printer features).Excellent customer service skills.

  • Display good written and communication skills.

  • Ability to handle multi-lined telephone system.

  • Bilingual in site specific language preferred.

  • Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation or other means to travel between sites, if reque

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Pacific Clinics