Clerk

On Time Staffing is seeking Customer Service Reps for our warehouse in City of Industry, CA Starting pay rate: $18 per hour Available shifts: 11am-7:30pm Monday-Friday OT, some weekends required. Job Description/Requirements: The customer service representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous, and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the customer service supervisor or office manager. .Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc in a courteous and effecting manner. Processes and inputs all customer orders Produces stock reports to check for product availability Produces all related paperwork and necessary information required for customer work orders Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary. Provides follow up with any other departments to ensure service standards are being met. Assures proper invoicing of accounts by verifying computer generated invoices. Prepares shipping and tracing information to customers as required Maintains damage records and back order logs Communicates customer feedback to management including any signs of dissatisfaction Acts as a liason between the warehouse and the customer in adminstation of the accounts and between the office and customers regarding invoicing and credit changes Oversees all paper work associated with orders and maintain the corresponding files Maintains current and accurate procedure manual, which details the processing requirements for each account Benefits of working with us: Healthcare Accident Insurance & Employee Assistance Programs 401K Retirement Plan Weekly Pay Once converted after 90 days, all permanent employees will gain immediate access to PTO and benefits enrollment For your safety, full COVID-19 procedures in effect daily. Refer your friends and family for a referral bonus and receive $50 after 80 hours worked. Call (626) 600-2151 or text "Industry" to 855-866-2910 to speak with an On Time representative. null