SUMMARY: The position duties include a wide range of activities related to providing clerical support to operational and administrative areas.
SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a Supervisor; the Clerk exercises no supervision over other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Ensure documents are accurately filed
Open, sort and route incoming mail; Prepare outgoing mail
Operate office machines including scanners, copiers and fax machines
Assist operational teams with administrative needs
Provide back-up support for Receptionist
Perform data entry into SharePoint, and PHA business system
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Obtain certification in Housing Choice Voucher Basics within 120 days of employment
Ensure regular attendance and punctuality
Perform other duties as assigned
High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service.
Must be able to communicate effectively both orally and in writing; and possess strong computer and organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.
Collaboration: Collaborates with others
Integrity: Acts in fair and ethical manner towards others
Leadership: Aligns personal work goals and actions
Quality: Meets quality standards set by organization
Trust: Responds to immediate client needs
Attention to Detail: Recognizes obvious information
Fostering Communication: Listens and clearly presents information
Information Gathering and Processing: Follows prescribed information gathering procedures
Problem Solving: Solves basic problems