Clerk IV- Provides secretarial and administrative support to a Community Care supervisor and community care workers. Assists with the intake process and consistently utilizes automated systems to manage, obtain and verify information.
Completes reports and tracks assignments. Maintains confidential files. Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services.
Purges case folders. Assist with making travel arrangements; prepares travel vouchers, schedule meetings; order supplies; work on special assignments. Other duties may include providing reception coverage. Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy; and performs other duties as assigned. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts.) Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers) using a personal computer. Enters data into an automated system. Orders and maintains inventory of various items (for example, supplies, forms, furniture, and equipment.) Prepares basic level ongoing or special narrative or statistical reports.
Maintains records, files or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs) including filing, retrieving or purging. Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services.Knowledge Skills Abilities:
NoneInitial Selection Criteria:
Knowledge of, and/or experience with Community Care programs and community resources for the elderly and persons with disabilities. Experience in a fast-paced office environment.
Experience in customer service. Experience in use of personal computer, including Microsoft Office programs. Experience in performing routine office duties as described. Additional Information:
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. Req ID: 393061MOS Code:
42A, YN, 0111, 3A1X1
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Health & Human Services Commission