Clerk II - North Chicago Health Center

General Description

The Clerk II is a valuable member of our Clinical Operations Team who under direct supervision performs work of moderate difficultly in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques and procedures. Performs associated clerical support to include telephone contact, inventory control and record keeping.

To Be successful in this role, we are looking for someone who

• Assist in bilingual translation as appropriate.

Schedule:

Essential Functions

• Greets clients both upon entrance and departure from the clinic.

• Directs clients with appointments to the correct clinical intake area.

• Provides new clients without appointments with an explanation of the general intake process.

• Able to explain the income verification process to new clients

• Assists clients with making appointments and enters data into a computer system.

• Directs clients in the process of making payments. (Understanding of sliding fees)

• Handles client inquiries, and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.

• Assists with the filing and pulling of patient records for clinics.

• Provide direct clerical care to ensure patients receive timely and appropriate service.

• Develop and maintains a basic awareness of the Chronic Care Model Processes to reduce health disparities within our communities.

• Develops and maintains a working knowledge of individual Emergency Preparedness roles.

• Participates in quality improvement activities to assess, monitor, and improve program services.

• Reports all unusual occurrences that may involve the safety and well-being of the clients, patients, and co-workers directly to the supervisor and/or Safety Officer.

Knowledge Skills Abilities and Education Required

• Requires High School Diploma or GED.

• Bilingual Spanish - Preferred

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

Currently, you must reside inIllinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, and drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.