Clerk II

The Clerk II is a valuable member of our clinical operations team who is responsible for providing a wide range of services, including medical records, general correspondence reports, and forms.  Responsible for handling or directing calls from the public or staff in the best interest of the caller.

To be successful in this role, we are looking for someone who

•    Interpersonal Skills: Demonstrates an understanding of the likely effect of one's words, actions, appearance, and mode of behavior on others.  Maintains stable performance and emotional control even when faced with opposition, pressure, and/or stressful situations.

•     Communication: Respectfully listens to others to gain a full understanding of issues.
  
   Comprehends well, asking questions when clarification is needed.  Presents information clearly and concisely orally and in writing; appropriately adapts message, style, and tone to accommodate a variety of audiences.

•     Problem Solving: Meets internal and external customers' needs in a proactive manner that provides satisfaction for the internal or external customer within the resources that can be made available.

•     Adaptability: Adapts to change and different ways of doing things quickly and positively.
  
   Do not shy away from addressing setbacks, ambiguity, or shifting timelines.  Maintains performance with changing circumstances.  Manages change-related stress well; deals effectively with varying people and situations.

•     Collaboration: Cooperates with others to accomplish common goals.
  
   Works with employees within one's program and across the Agency to achieve shared goals.  Treats others with dignity and respect and maintains a professional and courteous demeanor.  Values the contributions of others.

•     Inclusion and Cultural Competence: Supports and promotes an environment that respects, values, and holds opportunities for all, regardless of individual differences.

•     Organizational Awareness: Combines job knowledge and broad organizational knowledge to help achieve the Agency's Vision.  Able to prioritize tasks in order of value and urgency, allocating time and resources effectively based on appropriate priorities.

•     Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.  Monitors and checks work or information and plans and organizes time and resources efficiently.

•     Stewardship: Careful and responsible management of entrusted resources - including people, time, finances, supplies, and materials.  Maintains ethical actions.

•     Personal Accountability: Consistently demonstrates a results orientation.
  
   Sets and achieves goals, working in a way that meets deadlines and standards.  Accepts full responsibility for self and contribution as a team member.  Displays honesty and truthfulness. Appropriately confronts problems quickly and accepts their role in them when necessary.

•     Critical Thinking: Builds a logical approach to address problems or opportunities.
  
   Manages the situation at hand by drawing on one's knowledge and experience base.  Calls on other references or resources as necessary.

•    Planning and Organization: Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Schedule: Monday 8:00 to 4:00 P.M.

Tuesday 8:00 to 4:00 P.M

Wednesday 8:00 to 4:00 P.M.

Thursday 12 to 8:00 P.M.

Friday 8:00 to 4:00 P.M 

1.  Enters programmatic data into the computer.

2.  Types of client records, correspondence, and memoranda.

3.  Serves as receptionist when required.

4.  Files documents, correspondence, and client-related records properly.

5.  Maintains and keeps records.

6.  Interprets, as required, if bilingual.

7.  Promotes efficient office operations.

8.  Provides secretarial support to the program in general.

9.  Enters data into various computer programs.

10.    Compiles reports, data, and other documents as assigned.

• Requires a high school diploma or G.E.D. certificate.

• Requires 1 year of general office experience.

• Spanish-speaking a plus.

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay.

We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.