As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children even those who may never enter our doors through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
This Casual Clerk II is a work from home position here at Nemours Delaware.
To provide telephone triage nurses clerical support. The telephone triage nurse unit provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are closed. The Telephone Triage Clerk II serves as the initial point of contact for incoming calls, facilitates communication between the patient/family and the telephone triage nurses and the primary care provider/office staff and the telephone triage nurses. This position screens calls, transfers messages appropriately and accurately documents and prioritizes incoming calls.
Answers calls "live" coming into the telephone triage nurse unit from Nemours primary care patients and families.
Ascertains reason for call and quickly and appropriately escalates calls from patients requiring immediate attention to nurse.
Monitors Audix voice mailbox, retrieves information and enters data into electronic medical record.
Ensures documentation of incoming calls is complete and accurate to ensure timely call back by nurses.
Performs routine filing and faxing of documents; updates and distributes information on physician on-call schedules.
Initiates patient call back to either obtain more demographic information, or to inform caller anticipated wait time of triage nurse callback when call volumes are high.
Attends and participates in monthly staff meetings, skills trainings, and required departmental meetings.
High school Diploma
1 year of job related experience.
Schedule: 7am-12pm Saturday and Sunday and holiday rotation.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique "Bridge to a Healthy Future" pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.