Clerk Front Desk

• High school diploma or equivalent, and minimum 6 months front desk experience.

• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.

• Ability to communicate with guests and staff in English.

• Knowledge of hotel key system.

• Must be able to work flexible shifts.

• Able to stand for long periods of time.

• Detail oriented and able to multitask.

• Ability to add, subtract, and audit accounts.

• Money handling experience and ability to operate electronic draft system.

• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.

• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.

• Complete all registration forms and computer input.

• Retrieve and distribute room keys.

• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.

• Communicate with Executive Hosts regarding hotel stays.

• Utilize computer to run necessary reports.

• Balance all transactions at the end of shift (audit out).

• Operate manual procedures in the event of computer failure.

• Other duties as assigned by management.