Clerk

The City of Virginia Beach Department of Human Services is seeking to hire a candidate who has front office experience in a clinic setting with clerical / secretarial skills for the Adult Outpatient program.

Duties:

• Perform daily various front office duties involving serving clients at front reception area.

• Schedule and reschedule client appointments.

• Answer a high volume of telephone calls in a timely, courteous manner and direct the calls appropriately.

• Greet and register clients for appointments.

• Collect client fees to include posting payments into the electronic health record and providing electronic receipts.

• Reconcile all payments at end of day and lock into safe.

• Generate the Cash Drawer Batch Pre-close Control Report every three days or at any time receipts total $200.00.

• Entry of clinician's schedules into scheduling module and enter schedule changes.

• Look up client balances.

• Provide information to consumers who make telephone contact.

• Assure that all submission of information into data systems are done accurately and within the timeframe required.

This position is designated as an Alpha I position. In the event of an emergency, employee shall be required to report to their emergency assignment as directed by their supervisor.