Clerk Cashier, 3374, Sugar Grove

Supervalu Sugar Grove , IL 60554

Posted 2 days ago

Updated 6/2011

JOB TITLE: Cashier

DEPARTMENT: Front End

PURPOSE

Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director, Asst. Store Director, Front End/Service Manager, Asst. Front End/Service Manager

PRIMARY JOB FUNCTIONS:

  • Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.

  • Genuinely thanks each customer and invites them back.

  • Assists customers by: (examples include) o escorting them to the products they're looking for

o securing products that are out of reach

o loading or unloading heavy items

o making note of and passing along customer suggestions or requests

o performing other tasks in every way possible to enhance the shopping experience.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Operates cash register accurately and scans all products.

  • Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.

  • Changes register tape and ribbons as necessary.

  • Places merchandise in bags and or cart in a neat, organized fashion.

  • Assists courtesy clerks as needed.

  • Answers customer questions and concerns and follows-up with appropriate personnel.

  • Understands and follows local, state, and company policies on sales of tobacco and liquor.

  • Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).

  • Required to know value, look-up numbers, department numbers, and features of items for which money is received.

  • Perceives immediate surroundings for customer needs and problems for store safety and security.

  • Communicates clearly and distinctly on the intercom or telephone system.

  • Reviews weekly store ad to note price changes and sale items.

  • Keeps register area clean and adheres to "5S" standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.

  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

  • Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

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Clerk Cashier, 3374, Sugar Grove

Supervalu