Clerk 2

Position Title: Clerk
2

Work Unit: Aspire
Youth and Young Adults

County:
Dougherty

Immediate Supervisor: Youth Services Coordinator

Qualification:

Six months of general office work or six months of business school or
college

Assigned duties include:

verify insurance eligibility, enter demographic and other consumer information
into electronic medical records, schedule doctor and other appointments, answer
phones/make reminder phone calls, file all necessary paperwork, scan
documentation, create files to hold other important information, fax prior
authorization information to pharmacies and doctors, run all required insurance
and documentation reports, assist with insurance claims submission, issues, and
barriers

Equipment that includes safe and effective use:

None

Bloodborne Pathogen Category:

Employee performs assigned tasks which involve no exposure to blood or other
potentially infectious material AND performance of category I tasks are not a
condition of employment (Category III).

Mandatory Training Category (Check One)

_X Administrative
____Direct
Care
____Medical

Performance Improvement

Aspire Behavioral Health & Developmental Disabilities Services goal is to
continually improve the delivery of service by improvement of consumer outcomes
and satisfaction. All employees have a role in performance improvement and are
expected to interact collaboratively with co-workers, and other contacts to
provide consistent, high-quality, consumer focused services.

Special needs of population serviced:

Work requires the knowledge and skills necessary to provide direct consumer
services appropriate to children and adolescents with mental health diagnoses
and developmental disabilities whose ages range from 5 to
26.

Staff should be able to:

Accountability - complete enrollment process with youth and their
families
Accountability - complete documentation/reports in a timely manner
Accountability - complete all related trainings initially and
annually
Accountability - keep all necessary credentials and certificates up to
date
Team Work and Cooperation - participate with fellow employees in a
respectful and professional manner
Customer Services - assist all families and others over the phone and in
person in a respectful and professional manner
Results Orientation - knowledge of and adherence key performance
standards
Decision Making and Judgment - handles all adversity with families and
co-workers with a solution focused mindset and consults with peers and
supervisors as needed

Assigned Duties

DESCRIPTION OF WORK DUTIES AND RESPONSIBILITIES: (Type in or attach current
description of duties. Employees are expected to perform their work in a
competent and efficient manner. Include % of time)

Supports Administrative Operations Manager and other clerical staff
Assists with youth check-ins for each clinic appointment (which includes
communicating with staff via email or phone upon their arrival)
Ensures all intake paperwork, pictures, and other enrollment requirements
are completed upon initial appointment
Monitors youthreferrals@albanycsb.org for all referral submission and
questions and schedules assessments and answers all questions as submitted
Schedules MD, initial assessments, and other clinic or school based
appointments when requested via phone or fax
Sets and monitors all NP and MD schedules (makes adjustments as needed)
Answers phones and task messages providing helpful, courteous, accessible,
responsive, and knowledgeable service
Files paperwork (personnel, referrals, supervision, meeting agendas, etc.)
Scans documentation for EMR, personnel, and other contract requirements as
necessary
Creates files/binders to hold all necessary contract information
Faxes prior authorization information to pharmacies and MDs as requested by
medical staff
Assists with insurance barriers as needed
Assists with verifying insurance eligibility weekly as needed

Assists with ordering supplies as needed