Clerical Specialist II

Job Summary:

A Clerical Specialist II will provide overall patient care and administrative support to Upstate Dermatology, and to Upstate Rheumatology, Upstate Nephrology & Upstate Pulmonary where needed. Reports directly to the Team Leader and indirectly to the Nurse Manager.

Duties will include but not limited to:

• Perform standardized patient registration, discharge

• Phones calls to include verification of demographic, insurance and/or financial information; generate routine forms and other documentation.

• Will also work to advise patients on insurance carrier requirements including services not covered, coordinates incoming and outgoing referrals and manages denial processes.

• May assist in preparation of monthly reporting activities.

• Serves as a resource for providers and staff relative to the referrals and authorization process.

• Coordination of referrals, incoming and scheduling.

• Maintains attending, fellows and ancillary schedule for accuracy, blocks as appropriate, ensure schedules are full and templates are rolled out as per the division chiefs guidelines.

Works closely with the academic secretaries.

• Daily distribution of open encounters to provider to close.

• Work with multiple EPIC work ques and EPIC in basket messages daily.

Minimum Qualifications:

• Associates degree and two (2) years relevant clerical/office experience or equivalent combination of education and experience required.

• Excellent written/oral communication skills required.

• Computer skills and keyboarding are necessary.

• Ability to maintain good public relations with patients, visitors, co-workers and other individuals.

• Ability to multitasks in a busy fast pace environment.

Preferred Qualifications:

• Relevant patient financial/insurance services experience in a health care setting preferred.

• Knowledge of medical terminology, familiarity with medical coding.

• Experience working with medical records systems (EPIC).

• Knowledge of medical authorizations, billing requirements and the ability to recognize insurance fraud/abuse is strongly preferred.

Work Days:

Monday

• Friday, 8:00 am

• 4:30 pm

Message to Applicants:

Salary Range: $37,000 - $45,000, DOE

Recruitment Office: Human Resources