Clerical Specialist

Would you like to work at a place that offers job stability, great benefits, and be a key member to a team that serves the public? If so, Clermont County is seeking a full-time Clerical Specialist in the Department of Job and Family Services, Division of Public Assistance Services.

Type: Full-Time Permanent (Classified)

FLSA Status: Non-Exempt (eligible for overtime)

Bargaining Unit: Yes

Probationary Period: 180 Days

Salary: Negotiable depending on qualifications/experience, Pay Range 5 @ $14.80-19.66

Posting Period: Position will be open through 5/5/24 or until filled

BENEFITS:

Clermont County offers a great benefits package to its full-time employees including, but not limited to:

• Health, Dental and Vision Insurance (single to family plan options to fit your needs)

• Life Insurance - $25,000 at no cost to employee

• Long-term Disability

• 11 paid Holidays per year

• 15 paid sick leave days per year - unlimited carryover of unused days

• Paid Vacation

• Paid Personal Leave

• Potential for Flexible Work Hours

• Ohio Public Employee Retirement System (employees contribute 10% of salary and employer contributes 14%)

JOB DUTIES:

Conducts preliminary customer assessment to determine purpose of visit by collecting application(s) and other required data to screen applicants. Performs screening functions for Public Assistance, Medicaid, Food Assistance, and Child Care programs; identifies cases appearing suitable for expedited Food Assistance services; schedules appointments with and/or refers cases to appropriate program staff for eligibility determination and case management.

Completes 2-day NOMI's and denies abandoned applications at 30 days. Maintains required data and completes monthly reports. Performs specialized clerical tasks relative to the administration of the Public Assistance, Food Assistance, Medicaid and Child Care programs.

Assigned responsibilities in Record Management and support functions directly related to the Overpayment/Benefit Recovery or Disability Determination process. Other specific program support responsibilities include Voter Registration, Non-Emergent Transportation (NET), Prevention, Retention and Contingency Program (PRC), Healthchek and Pregnancy Related Services. Provides direction and support level program expertise to customers accessing any of these programs.

Other customer contact involves fraud reporting and investigation referrals. Utilizes various internal statewide computer system(s) to research detailed customer/program information and complete clearance and registration support processes and to manage information pertaining to electronic Food Assistance benefits. Utilizes a personal computer and multiple software applications for data entry, tracking and reporting in specific program areas and to prepare routine, basic correspondence.

Utilizes an Electronic Document Management System for record management and scanning. Answers and directs calls from customers, community partners and other agencies. Acts as liaison with community partners providing technical support and customer service.

Completes required reports and provides additional clerical support as needed by the division. Attends meetings and training sessions as required. Works alone or with other persons in short or long-term team projects to resolve problems or conflicts in any area of county operations or to complete assigned projects at the direction of any county supervisor or Department Head when assigned.

Works aggressively to reduce or eliminate safety/risk concerns in current position or work location. Reports safety/risk management issues to immediate supervisor. New and other related duties as assigned. As operational needs arise, may be required to assume additional duties of position within same classification.

MINIMUM QUALIFICATIONS:

Must have a high school education or equivalent. Also requires 12 months experience in a service-related environment handling in-person, written, and/or telephone inquiries and/or complaints with clients, customers, and/or general public.

Must have skills in typing and/or operation of data processing/general office equipment including standalone PCs and network terminals; organization and prioritization skills. Ability to read, copy and record figures; ability to deal with problems having several variables and prepare meaningful, concise and accurate reports; and ability to handle sensitive inquiries from the public. Ability to calculate fractions, decimals and percentages and ability to read and write common vocabulary.

Knowledge of office practices and procedures. Ability to follow and carry out instructions and add, subtract, multiply and divide whole numbers.

• or education, training and/or experience in an amount equal to the Minimum Qualifications stated above

ADDITIONAL INFORMATION:

Applicants must meet the minimum qualification requirements stated above. Military education and experience may be substituted for college and vocational certificate level course work on a case-by-case basis based on the American Council on Education (ACE) Military Guide recommendations.

For consideration please include a military transcript and/or Form DD214 with your application. Conditions and procedures for selection will be consistent with Clermont County Personnel Policy and/or Collective Bargaining Agreements, if applicable. Also, certain classifications, because of the nature of the work, require pre-placement and/or periodic physical examinations which may include drug/alcohol screening tests. Employment in a position with Clermont County Department of Job and Family Services is contingent upon successful completion and favorable adjudication of a criminal background check conducted by the Ohio Bureau of Criminal Investigations and the Federal Bureau of Investigations.