Encore Rehabilitation Dothan , AL 36302
Posted 2 months ago
Front Office/Receptionist
Job Description/Summary
PRIMARY FUNCTION
The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties.
RESPONSIBLE FOR
Performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility.
SPECIAL DEMANDS
Must be able to accept responsibility and respect authority. Must demonstrate good judgement and common sense.
Willingness to work under pressure. Must be able to accept constructive criticism. Must be able to hold in confidence medical records of all patients. Must be able to work with individuals of all ages.
QUALIFICATIONS
EDUCATION: Must have completed the twelfth grade level of school.
EXPERIENCE: Background of secretary/receptionist work.
PRIMARY DUTIES
Coordinates and schedules patients' appointments.
Maintains all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare.
Records daily patient charges and assists with deposit.
Tracking and collection of patient's deductibles and copayments.
Performs general receptionist/secretarial duties such as answering phone, phone messages, filing, etc.
Processes all dictation, copies and forwards to referring doctor to include Medicare recerts.
Any other duties as assigned by the Office Manager/ Clinical Director.
RECEPTIONIST DUTIES
"Good Morning/Afternoon, company name and who is speaking". If the person calling is trying to reach someone who is not available, always offer to take a message.
insurance information. Use new patient referral sheets to log this information.
Call insurance company for verification of insurance, percentage of coverage for rehab services, deductible information and if this has been met and precert rehab services if required. If patient is workman's comp, then prior authorization for frequency and duration must be done prior to patient's first appointment. Fill out workman's comp authorization form, be sure and obtain a(employer's name, file or claim number, address) mail claims and length of authorization. Pre-cert workman's comp if indicated by adjuster and log precert information on bottom of workman's comp authorization form so future authorization will be easily noted to precert.
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