Miami Valley Gaming & Racing Lebanon , OH 45036
SUMMARY: Supervises work activities of cleaning associates to ensure clean, orderly and attractive areas in keeping with company standards and policies.
ESSENTIAL RESPONSIBILITIES: include the following. Other duties may be assigned.
Assigns associates cleaning duties and inspects work for conformance to prescribed standards in both public and back of the house areas.
Possesses a thorough knowledge of the proper usage of all housekeeping chemicals and procedures.
Utilizes a hands-on approach with strong leadership skills to successfully train and motivate staff.
Follows and enforces all company policies, procedures and safety regulations.
Recognizes and recommends opportunities for process improvements in housekeeping practices.
Experienced in conflict resolution and the willingness to assist in solving work related problems.
Completes administrative requirements such as but not limited to: issuance of daily assignments, inputting of time and attendance, providing positive, corrective counselling and processing materials requests.
Follows GuestPath Universal Service Standards, Operational Service Standards, and SERVE expectations at all times.
Performs duties in a safe manner; report any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
STANDARDS OF PERFORMANCE:
Ability to work effectively with all personality types and the public.
Possess excellent attention to detail and communication skills.
Willingness to assume overall responsibility for the performance of the position.
Possess excellent time management skills.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma required, higher education preferred.
Minimum two years housekeeping experience in a commercial environment required.
Minimum two years of supervisory experience required.
Valid gaming license.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Associate must be able to qualify for licenses and permits required by federal, state, and local regulations.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes, dust or airborne particles, toxic or caustic chemicals, secondhand smoke and outside weather conditions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is predominately walking and standing; frequently uses the stairs or elevators; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, color coordination, and ability to adjust focus. The associate may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud.