Cleaning Crew

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include:

Team Environment

• Work well and interacts with others respectfully

• Respond positively to coaching and feedback

• Communicate with team members

• Able to learn and execute multiple tasks

Operational Excellence

• Provide guest service

• Resolve guest issues

• Follow Brand standards, recipes and systems

• Follow safety, food safety, and sanitation guidelines; comply with all applicable laws

• Maintain clean and neat work environment

Profitability

• Execute restaurant standards and marketing initiatives

• Handle POS transactions and payments with accuracy

• Prepare and deliver all products according to Brand standards

Skills/Qualifications:

• Capable of counting money and making change

• Able to operate restaurant equipment

Competencies:

Guest Focus

• Understands and exceeds guest expectations, needs and requirements

• Develops and maintains guest relationships

• Display a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

• Develops and maintains relationships with team

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments