Clean Water Service Technician

FE_WIBU-E488

Clean Water Service Technician

• Full Time

• Meriden (CT), United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a/an Clean Water Service Technician to join our FE_WIBU team in United States .

Your main tasks and responsibilities:

• Travel-Road Warrior - up to (80%) to North America sites

• Assists customers on the phone and in the field with troubleshooting of rotating equipment under the Sulzer Clean water Portfolio

• Recommends and interprets service & warranties programs to customers on the phone and in the field.

• Performs on-site start-ups to ensure equipment is installed correctly and is set up properly for conditions.

• Responsible for on-site training of customer personnel to Sulzer/Johnston standards on proper operation of their equipment

• Read and review blueprints, plans, specifications, and other documentation to prepare for startup or service

• Performs electrical testing and repair of equipment according to drawings and procedures, both in the field and at the service center.

• Analyzes equipment failure and recommends corrective or preventative actions on the phone and in the field.

• Ensures customer satisfaction is maintained.

• Prepares reports on service calls and equipment problems/concerns to management as required (trip reports).

• Escalates technical issues to management as needed.

• Provides equipment feedback/customer suggestion to management.

• Supports teamwork by assisting in the office as needed.

• Adheres to safety policies and use of safety equipment.

• Perform other duties and special projects as assigned.

To succeed in this role, you will need:

• 3-5 years' experience in field service including performing repairs of customer equipment on site.

• Travel as required to fulfill customer requirements and Service Tech Schedules up to 100% at times.

• Ability to work remotely and independently with little to no supervision

• Technical troubleshooting with effective diagnostic and repair experience.

• Strong communication and presentation skills along with a commitment to customer service and excellence.

• Ability to work under pressure situations and work with customers to resolve their concerns.

• Ability to access and troubleshoot issues that arise while on jobsites and make sound decisions independently that are in the best interest of Sulzer

• Ability to read and work from blueprints and schematic drawings.

• Knowledge of Vertical Pumps & Split Case Pumps

• Knowledge of hand tools and electronic test equipment.

• Knowledge of electrical safety.

• Ability to use technology and analysis tools (Excel, Outlook, web, databases)

What we offer you:

• Competitive Paid Time Off (3 weeks to start)

• 11 Company Paid Holidays per year

• Annual Bonus Program

• Full Medical, Dental, and Vision benefits

• Company Paid Short Term and Long Term Disability, Company Paid Life Insurance

• 6% 401K or Roth Company Match with Immediate Vesting

• Company Paid Retirement Security Contributions following 1 year of employment

• Tuition Reimbursement/Educational Assistance

• Quarterly Gym Reimbursement

Do you have a question about the role?

Reach out to Kerry Wilt at Kerry.Wilt@sulzer.com or Hiring Manager

• William Cochran. Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.

About us

Sulzer is a global leader in fluid engineering and chemical processing applications. We specialize in energy-efficient pumping, agitation, mixing, separation, purification, crystallization and polymerization technologies for fluids of all types. Our solutions enable carbon emission reductions, development of polymers from biological sources, recycling of plastic waste and textiles, and efficient power storage. Our customers benefit from our commitment to innovation, performance and quality and from our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2023, our 13'130 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com

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