Clean Team Member (Housekeeper)

Town Sports International Holdings Inc Studio City , CA 91604

Posted 1 week ago

Overview

The Clean Team Member (CT) contributes to TSI's success by providing a safe and clean environment for the members. The Clean Team role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Create the TSI Environment

Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.

Responsibilities include:

  • Modeling and promoting the 5 Clubhouse Rules.

  • Role modeling compliance with all company policies and procedures including, but not limited to, attendance, dress code, time-keeping and code of conduct policies.

  • Meeting and greeting members.

Build a High Performing Team

Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.

Responsibilities include:

  • Maintaining cleanliness of the locker room, building exterior, parking lots, entrance, hallways, staircases, exercise area, studios, courts, babysitting room, pools and offices.

  • Addressing maintenance/equipment issues at point of contact or escalating concerns to General Manager as needed.

  • Ensure all supplies such as towels, shampoo, tissues and sanitizer are fully stocked for member use.

  • Ensuring all MSDS materials are up to date.

  • Ensuring that all safety standards are upheld by wearing protective gear when necessary, using products and tools correctly and following all guidelines concerning mixing potentially hazardous chemicals.

Achieve Measurable Results

Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.

Responsibilities include:

  • Actively cleaning facility while ensuring not to interrupt workouts; giving members the impression that they are the first users of the day.

  • Using supplies efficiently to minimize waste and assisting club team with inventory mgmt.

  • Proactively identifying slipping and tripping hazards.

Requirements

Required Skills and Experience

  • Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Welcome Team Member (Front Desk Associate)

Town Sports International Holdings Inc

Posted 1 week ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Overview The Welcome Team Member position provides a welcoming and safe environment for the members through high levels of customer service. The Welcome Team member's interaction with members directly contributes to member retention and satisfaction. The Welcome Team role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results). Create the TSI Environment Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members. Responsibilities include: * Modeling and promoting the Clubhouse Rules. * Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members. Setting expectations for team members. Build a High Performing Team Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience. Responsibilities include: * Efficiently check in and handle routine member service tasks using the club systems such as (but not limited to) resetting passwords, updating credit cards and managing class reservations. * Navigating basic questions about membership, services and billing inquiries. * Providing a clean and organized Welcome Area at all times. * Being proficient in the use of MoSo, Club Networks, KRONOS, and any other computer program required to meet the business needs of the customer and TSI. * Providing high levels of customer service and attentiveness to member needs. * Being responsive to member feedback and complaints and escalating issues to club mgmt team as necessary. * Performing point of sale transactions. * Quickly addressing any maintenance or equipment issues that are visible to members. * Assisting GM in administrative tasks including (but not limited to) billing calls and confirming appointments. Achieve Measurable Results Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo. Responsibilities include: * Proactively seeking ways to positively influence the member experience and address member feedback. * Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership. Requirements Required Skills and Experience * 1-2 years prior club experience in a member-facing role and/or prior customer service role. * Experience working with computer systems and navigating through work screens. * Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary). * CPR/AED required within 30 days of hire for all opening & closing Welcome Team. (Preferred by all Welcome Team) Town Sports International Holdings Inc Studio City CA

Clean Team Member (Housekeeper)

Town Sports International Holdings Inc