Classroom Tech Support Associate

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Closing Date:

07/11/2024

Type of Position:

Professional Staff

• Project/Program Administration

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family

• Holiday, Vacation and Sick Leave

• Education discount for staff and dependents (undergraduate only)

• Retirement: Up to 10% matched contribution from UAMS

• Basic Life Insurance up to $50,000

• Career Training and Educational Opportunities

• Merchant Discounts

• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

IT | Classroom Technology

Department's Website:

Summary of Job Duties:

Under direct supervision, provides accurate and timely solutions to faculty classroom technology setup and problem resolution: audiovisual equipment, computer and software. Performs restorative and maintenance actions either remotely or in the classroom to resolve problems, using basic troubleshooting and technical skills. Reports immediately to Senior or Lead team member in situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. After hours and weekend on-call duty every 10 weeks.

Qualifications:

Minimum Qualifications:

• Bachelor Degree in Information Technology, Education, Engineering or related field of study

• OR- Associate Degree in Information Technology, Education, Engineering or related field of study with 2 yrs. of combined experience in IT Technical Support or Classroom Technology or audio visual system installation

• OR- High School Diploma/GED 4 yrs. of combined experience in IT Technical Support or Classroom Technology or audio visual system installation.

• Work may require working on ladders, installing equipment and wiring on and above ceiling.

• Must be able focus projectors on screens and set audio levels in large rooms.

• Some work is in confined space. Installation work may require extensive bending, squatting and lying down.

• Required to be on-call and to respond immediately to trouble calls outside of general work hours. Work occasionally may require in excess of eight hours per day.

• Workload pressure will regularly subject incumbent to moderate to high job-related stress.

Preferred Qualifications:

• Customer Service Experience

• Certified Technology Specialist (CTS)

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

Hearing, Sitting, Standing, Talking, Walking

Occasional Physical Activity:

Crawling, Crouching, Feeling, Kneeling, Reaching, Stooping

Benefits Eligible:

Yes