Classic Air Medical Communications Specialist

Job Description:

Communications Specialists receive, process, and transmit communications utilizing radios, telephone, and computer aided dispatch software (CAD) in accordance with regulations guided by the Federal Aviation Administration (FAA) and Commission on Accreditation of Medial Transport Systems (CAMTS), Communication Specialists (CS) maintain records and communications center-related documentation of air and ground patient transport requests, in addition serves as a liaison between hospitals, public safety, and EMS agencies facilitating patient transport to definitive care.

Job Description:

Communications Specialists receive, process, and transmit communications utilizing radios, telephone, and computer aided dispatch software (CAD) in accordance with regulations guided by the Federal Aviation Administration (FAA) and Commission on Accreditation of Medial Transport Systems (CAMTS), Communication Specialists (CS) maintain records and communications center-related documentation of air and ground patient transport requests, in addition serves as a liaison between hospitals, public safety, and EMS agencies facilitating patient transport to definitive care.

Job Essentials

• Receives incoming patient transport requests in a hospital or pre-hospital setting

• Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols.

• Relays navigational information to transport teams

• Monitors, records, and tracks air and ground assets

• Utilizes flight-following systems, communication equipment, weather reporting systems, and all additional equipment necessary to complete program operations.

• Responsible for monitoring helipads

• Obtains necessary patient information, as well as medical information required for transport then disseminates following HIPPA guidelines.

• Adequately notifies all necessary entities of an asset's estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations.

• Keeps leaders updated on any program and transport issues upholding safety standards

• Participates in companywide safety and quality assurance practices

• Facilitates positive relationships with referring and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services.

• Must possess excellent customer service skills and can function calmly under pressure.

• Demonstrates a clear understanding of policies and protocols

• Ensures accuracy and completion of transport documentation

• In the event of emergency is proficient in Classic Air's Emergency Response Plan

• Actively participates in shift briefings and supporting documentation

• Participates in continuing education and required recertification

Minimum Qualifications

• 40 wpm typing speed

• Working knowledge of Microsoft Office Suite including word, excel, outlook

• Ability to perform complex tasks, prioritize multiple requests, and work under pressure to manage patient transport requirements in a fast-paced environment

• Ability to pass a pre-hire skills test

• Willingness to work in a 24/7 environment to including weekends and holidays

• Ability to pass the International Association of Medical Transport Communications Specialist certification within 18 months of hire

Preferred Qualifications

• High school diploma or equivalent

• Prior dispatch experience with 911 (public safety), air medical, or EMS agency

• Experience working in a clinical setting (MA, CNA, Technician, EMT or Paramedic)

• Aviation Experience dispatcher or pilot - private or commercial

• Hospital Transfer Center Experience

Physical Requirements:

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Anticipated job posting close date:

05/05/2024

Location:

Classic Aviation

Work City:

North Salt Lake

Work State:

Utah

Scheduled Weekly Hours:

42

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.99 - $31.94

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.