Claims & Validation Clerk

State Of Massachusetts Boston , MA 02298

Posted 6 months ago


Responsible for processing instant ticket and on-line claims. Responsible for processing all Sales Representative's SR90s submitted to Lottery Headquarters. Responds to phone inquiries from agents, customers and other Lottery departments concerning all claims and validations. Maintains Claims and Validations files. Answer telephone inquiries by customers and agents.


  • Open all Claims and Validations mail, time stamp and sort for distribution.

  • Record, process and maintain claims submitted from receipts to completion.

  • Enter claims into database, verify customer information through the use of social security verification if necessary.

  • Scan Instant Tickets submitted for payment at terminal, separating them by status.

  • Review all claims for appropriate documentation and approval.

  • Have checks written for those tickets that can be paid through the MPS system.

  • Research all claims sent in using G-Ware, Experian, and Lottery Host system.

  • Researches previously cashed tickets and inform claimants of findings by letter.

  • Respond to daily phone calls by claimants on status of their claims.

  • Inform claimants of expired tickets that their claim has been denied.

  • Forward replacement tickets to claimants that have submitted defective tickets.

  • Forward to Compliance Department instant tickets identified as lost or stolen tickets.

  • Forward to Legal Department all altered tickets and supportive documentation

  • Inform claimants of tickets that are not winners.

  • Responsible for the processing of all Sales Representatives SR90s submitted and any necessary research.

  • Request reconstructions for defective or mutilated or misprinted tickets submitted through either In House submission (G-Ware request) or Instant ticket manufacturer requests.

  • Notify claimants of non-readable tickets as well as additional information needed.

  • Answer Sales Agent inquiries.

  • Perform other related duties as assigned.


Experience working in customer service


  • General knowledge of all Lottery games is necessary.

  • Excellent customer service and communication skills.

  • Ability to prioritize, multitask and work independently.

  • Ability to be diplomatic in stressful situations.

  • Problem solving skills.

  • Proficient with computers; standard Microsoft programs (i.e. MS Word, Excel, Outlook) and web browsers.

  • Must possess a courteous and professional manner.

  • Must be able to work well with others across interdepartmental lines.

  • Ability to apply knowledge of Lottery regulations and policies to ensure fairness in their application.

  • Ability to establish effective working relationships with a diverse customer base.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Analyst Or Consultant Advanced Analytics Global Retails Markets Claims Workforce Management

Liberty Mutual Holding Company Inc.

Posted 4 days ago

VIEW JOBS 10/20/2019 12:00:00 AM 2020-01-18T00:00 Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company! Do you have a passion for innovation? Do you love complex problem solving? Do you enjoy collaborative project work? Global Retails Markets Claims Workforce Management is seeking a Consultant or Senior Analyst, Advanced Analytics. In this role, you will manage complex projects, while providing technical and analytical assessments of issues facing our business. You will utilize advanced statistical techniques to solve key business problems. You may assist in developing analytic tools used by others to do their jobs more effectively and guide decision-making. You will answer complex business questions by synthesizing data from diverse sources. This team manages complex research projects, presents findings / recommendations which impact profitability, growth, and/or customer satisfaction and leads discussions with senior leadership and key business partners. Responsibilities: * Conducts high complexity analysis for a particular business unit/function. * Leads low to moderately complex projects, while providing technical and analytical assessments of issues facing the business. * Utilizes more advanced statistical techniques to solve business problems. May regularly utilize, update and adapt predictive modeling tools and/or focus on the application of the tools. * May develop analytic tools used by others to do their jobs more effectively and guide decision-making. * Develop and own a suite of capacity models and optimizers. Partner with business partners to jointly align on the design and trade-offs within the models. Bring the models into production, pivoting the business away from current state processes and mindsets. * Actively shares job knowledge with less experienced analysts. * May be assigned to mentor new hires, depending on experience. Qualifications: Bachelor's Degree plus a minimum 5 years, typically 7 or more years, of related experience required; Industrial Engineering, Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Master's Degree preferred; advanced education may be substituted for years of experience. Deep knowledge of data sources, tools and business drivers. Ability to apply advanced analytical concepts to improve business outcomes. Ability to build analytic tools that will be used by business teams to analyze results and opportunities. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem). Coding experience with R and/or Python is a plus. Should demonstrate good planning, analytical, decision-making and communication skills. Ability to present data, visually and verbally, to guide conversations with business managers. Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Liberty Mutual Holding Company Inc. Boston MA

Claims & Validation Clerk

State Of Massachusetts