Claims Team Leader- Level II

Are You Driven? We Are.

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

GAINSCO's work environment rewards engaged individuals who have a desire to contribute and succeed. That's because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.

We are currently seeking a highly skilled and experienced Claims Team Leader- Level II to join our dynamic team. In this role, you will be responsible for providing leadership to a team handling non-attorney repped bodily injury claims and property damage claims with varying levels of complexity. If you possess strong leadership abilities, in-depth knowledge of insurance claims processes, and the ability to coach and develop a high-performing team, we invite you to apply.

What does a CLAIMS TEAM LEADER - Level II do?

Leadership Responsibilities:

• Coach, train, and support team members to enhance their product management skills.

• Exemplify leadership within your area of responsibility and the company.

• Support company initiatives and special projects.

• Lead and onboard a team of 4-6 Level 2 Claim Representatives.

• Accomplish results through coaching, counseling, and training direct reports.

• Ensure recruitment activities are executed to maintain a strong talent pool.

• Influence others at all levels in the organization and drive consensus on key decisions.

Maintains Quality Service:

• Apply advanced knowledge of insurance policy coverage, claims processes, and procedures.

• Ensure prompt and accurate handling of new and existing claims.

• Complete QA reviews, file reviews, review authority requests, and provide guidance on non-Attorney repped Bodily injury, coverage, and Liability investigations.

• Provide daily, weekly, and monthly reporting to adjusters and management.

• Identify and develop process improvement opportunities.

• Ensure all files are consistent and properly documented in adherence to Company and State policies.

• Resolve customer complaints, problems, and coverage questions.

Special Projects:

• Assist and/or direct special projects and requests.

• Proactively communicate with key personnel in other departments.

• Maintain awareness and involvement in recruiting needs, the interview process, new hire orientation, and other ad-hoc activities.

What is required?

Education:

• Bachelor's degree preferred

License/Certification:

• Valid Adjuster License where required or the ability to attain within 90 days of start date.

• Ability to obtain a State required Adjuster license in any state you are assigned.

• Maintain CE credits as required for each State Adjuster license.

Experience:

• Minimum 2 years of Medium to High Coverage and Liability handling experience.

• Minimum 2 years of bodily injury claims (non-attorney and/or attorney represented) adjusting experience in the auto insurance industry.

• Prior supervisory experience is required.

• Insurance background required; non-standard auto insurance experience is preferred.

• Knowledge of various state laws regulating the automobile insurance industry.

Other skills and abilities:

• Knowledge of Image Right and Claims Center.

• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.

• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.

• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.

• Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives.

• Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems.

• Bilingual (English/Spanish) preferred.

What else do you need to know?

• Remote

• Competitive Salary based on experience.

• Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short-term and long-term disability insurance.

• Parental Leave Policy

• 401K + Company Match

• PTO Plan+ Paid Company determined Holidays.

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer