Claims Support Supervisor

Division or Field Office:

New York Branch Office

Department of Position: Claims Department

Work from:

New York Claims Office Salary Range:

$63,712.00 - $101,774.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.

• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervise and coordinate support staff and oversee administrative functions.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Coordinates daily activities, sets priorities, and provides guidance to ensure tasks are completed timely and efficiently consistent with established departmental policies and procedures. Advises claims manager of any scheduling issues, in order to ensure proper staffing.

Validates the work of employees to ensure quality and quantity standards are met.

Removes obstacles and roadblocks and improves overall effectiveness and efficiency for the support function.

Works with the Director of Claims Support to analyze, recommend, implement and monitors workflow changes for optimum efficiency.

Supports human resources department by completing various administrative activities, such as but not limited to, on boarding new hires, termination paperwork and scheduling interviews.

Compiles and analyzes basic information, prepares and presents presentation materials.

Maintain and coordinates use of equipment, office supplies, furniture, and maintenance items. Makes arrangements, for equipment and facility repairs or maintenance.

Coordinates the implementation and maintenance of company-wide programs including but not limited to, health and wellness, community outreach, continuing education and charitable giving.

The first 5 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Decision Quality (Leader)

Drives vision and purpose (Leader)

Cultivates Innovation (Leader)

Nimble Learning (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Ensures Accountability (Leader)

Optimizes Work Processes (Leader)

Qualifications

High School Diploma or equivalent and six years' experience in service in a professional setting, administrative, claims processing or insurance operations or office experience, or

Associate's degree and four years' experience in a professional setting, administrative, claims processing or insurance operations or office experience, or

Bachelor's degree and two years' experience customer service in a professional setting, administrative, claims processing or insurance operations or office experience, required.

Proficiency with word processing, spreadsheet and presentation software required.

In-depth knowledge of related ERIE systems, or industry systems, preferred.

Experience in the insurance industry and pursuit and successful completion of insurance classes or a professional claims designation and program in Supervisory Management 18 and 19 preferred.

Travel for business and training and occasional overnight travel required.

Valid driver's license preferred.

Physical Requirements

Climbing/accessing heights; Rarely

Driving; Occasional (<20%)

Lifting/Moving 0-20 lbs; Occasional (<20%)

Lifting/Moving 20-50 lbs; Occasional (<20%)

Ability to move over 50 lbs using lifting aide equipment; Rarely

Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Rochester