As a Claims Support Associate at COUNTRY Financial, you will be providing support for the Property/Casualty Claims Division; Auto, Home, Commercial and Umbrella. This position plays a vital role in providing a professional, positive, satisfying, and consistent claims experience for our customers in all claims situations.
Reviews, evaluates, and ensures accuracy of incoming claims by navigating multiple computer systems and platforms for efficiently making claims assignments and reassignments to appropriate units. Completes all data entry required on a daily basis to document and communicate extensively with supervisors and adjusters regarding reporting requirements, adjustments, and reassignment of claim files.
Accesses systems (i.e. Siebel Passport, Internet, vendor database) to support general claims processing including: verification of coverage, draft data entry, ordering of claims related reports, and preparing letters, forms, and correspondence required for the claim.
Provides administrative assistance to multiple claims departments including the generation of claims support documents, assist with mail and imaging, answers phone calls and emails, backs-up other CSR's during high service times, compiles claims specific data for supervisor reports, and provides back-up assistance during peak periods, storm situations, leaves, etc.
Familiarity of key customer service concepts such as first call resolution.
Strong communication and problem solving skills, explain insurance so that it's easy to understand for the customer.
Demonstrated ability to perform in a production, team-based environment.
Comfortable using multiple computer programs simultaneously to research, resolve, and document requests.
Strong personal computer and keyboarding skills.
Demonstrates strong relationship building skills, initiative, and work prioritization and organizational skills.
Bachelor's degree or equivalent in related work experience.
At least 4 years of customer service experience in the insurance industry.
Knowledge of property/casualty claims operations and experience working with claims reporting systems.
Bilingual in English and Spanish.
High School diploma or GED.
At least 1 year of customer service experience in the insurance industry.
For more details about careers at COUNTRY Financial, please visit us online at www.countryfinancial.com/careers
COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.