Claims Support Associate

Country Financial Alpharetta , GA 30023

Posted 2 weeks ago

As a Claims Support Associate at COUNTRY Financial, you will be providing support for the Property/Casualty Claims Division; Auto, Home, Commercial and Umbrella. This position plays a vital role in providing a professional, positive, satisfying, and consistent claims experience for our customers in all claims situations.

Responsibilities:

  • Reviews, evaluates, and ensures accuracy of incoming claims by navigating multiple computer systems and platforms for efficiently making claims assignments and reassignments to appropriate units. Completes all data entry required on a daily basis to document and communicate extensively with supervisors and adjusters regarding reporting requirements, adjustments, and reassignment of claim files.

  • Accesses systems (i.e. Siebel Passport, Internet, vendor database) to support general claims processing including: verification of coverage, draft data entry, ordering of claims related reports, and preparing letters, forms, and correspondence required for the claim.

  • Provides administrative assistance to multiple claims departments including the generation of claims support documents, assist with mail and imaging, answers phone calls and emails, backs-up other CSR's during high service times, compiles claims specific data for supervisor reports, and provides back-up assistance during peak periods, storm situations, leaves, etc.

Preferred Qualifications:

  • Familiarity of key customer service concepts such as first call resolution.

  • Strong communication and problem solving skills, explain insurance so that it's easy to understand for the customer.

  • Demonstrated ability to perform in a production, team-based environment.

  • Comfortable using multiple computer programs simultaneously to research, resolve, and document requests.

  • Strong personal computer and keyboarding skills.

  • Demonstrates strong relationship building skills, initiative, and work prioritization and organizational skills.

  • Bachelor's degree or equivalent in related work experience.

  • At least 4 years of customer service experience in the insurance industry.

  • Knowledge of property/casualty claims operations and experience working with claims reporting systems.

  • Bilingual in English and Spanish.

Required Qualifications:

  • Typically requires:

  • High School diploma or GED.

  • At least 1 year of customer service experience in the insurance industry.

Physical Requirements:

  • Normal office environment.

For more details about careers at COUNTRY Financial, please visit us online at www.countryfinancial.com/careers

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.


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Claims Support Associate

Country Financial