Claims Support Associate

Country Financial Salem , OR 97301

Posted 2 months ago

As a Claims Support Associate at COUNTRY Financial, you will be providing support for the Property/Casualty Claims Division; Auto, Home, Commercial and Umbrella.

This role provides positive, satisfying, and consistent claims experience for our customers by delivering timely, thorough and accurate administrative support and assistance to claims adjusters, claims supervisors, and Financial Representatives including claims assignment and reassignment, general claims processing, and administrative assistance to claims departments.

  • This position is part of a job family. Placement will be determined by skills and qualifications of the candidate.


  • Reviews, evaluates, and ensures accuracy of incoming claims by navigating multiple computer systems and platforms for efficiently making claims assignments and reassignments to appropriate units. Completes all data entry required on a daily basis to document and communicate extensively with supervisors and adjusters regarding reporting requirements, adjustments, and reassignment of claim files.

  • Accesses systems (i.e. Siebel Passport, Internet, vendor database) to support general claims processing including: verification of coverage, draft data entry, ordering of claims related reports, and preparing letters, forms, and correspondence required for the claim.

  • Provides administrative assistance to multiple claims departments including the generation of claims support documents, assist with mail and imaging, answers phone calls and emails, backs-up other CSR's during high service times, compiles claims specific data for supervisor reports, and provides back-up assistance during peak periods, storm situations, leaves, etc.

Preferred Qualifications:

  • Bachelor's degree or equivalent in related work experience.

  • At least 4 years of customer service experience in the insurance industry.

  • Knowledge of property/casualty claims operations and experience working with claims reporting systems.

  • Bilingual in English and Spanish.

Required Qualifications:

  • Typically requires:

  • High School diploma or GED

  • At least 1 year of customer service experience in the insurance industry.

Physical Requirements:

  • Normal office environment.

  • Work may extend beyond normal business hours as business needs dictate.

For more details about careers at COUNTRY Financial, please visit us online at

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

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Claims Support Associate

Country Financial