Claims Supervisor, Subrogation (Independent Agent Channel)

We are currently seeking an Auto Subrogation Supervisor to join our growing Personal Lines Auto team in our Parsippany, NJ office.

The Subrogation Supervisor is responsible for managing, coaching and developing a team of Auto Claims Subrogation Specialists accountable for the evaluation, negotiation and recovery efforts of Subrogation Claims. The Subrogation Supervisor is responsible for ensuring that his/her team hit/exceeds the targets and expectations set for the recovery operations. The environment is fast paced, collaborative and provides a great opportunity to develop and display leadership skills. This is a full-time, Monday through Friday position, currently 4 days in the office and 1 day working from home. This position does require prior Auto Claims experience.

Essential Functions and Responsibilities

• Manage a team of Subrogation Claims professional to ensure operational goals and targets are met while ensuring full compliance with the appropriate applicable regulations.

• Leverage performance metrics and reports to assess operational health of the team, identify opportunity/gaps and proactively develop action plans to address those.

• Carry out regular Quality Assurance reviews for all members of the team, effectively communicate and address gaps.

• Meet regularly with individual and the collective team to provide guidance, feedback and coaching in an efficient and effective manner.

• Keep the team engaged, motivated and operating according to company standards.

• Effectively manage and optimize the recovery process.

• Perform salary administration and performance evaluation of staff. Address and properly document performance issues, action plans and general developmental needs.

• Actively participate in the annual Objective setting process for the team.

• Make recommendations to management for promotions, staff size, staffing changes, salary administration. Likely to participate in the hiring of new employees.

• Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation.

• Address inquiries from independent agents.

• Complete special projects as assigned by management.

Qualifications and Education

• Bachelor's Degree preferred.

• Prior experience in Auto Claims or Subrogation handling required. Familiarity with MA, NJ, NY, PA, CT and VT claims regulations is strongly preferred.

• Prior claims supervisory/management experience preferred.

• Solid understanding of Comparative Negligence application required.

• Experience using a claims management and imaging system and Microsoft Office Suite products.

• Excellent communication, organizational and customer service skills.

• Demonstrated level of competency in time management, priority setting and customer focus.

• Passion for continuous improvement, coaching and developing others.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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