Claims Shared Support Services II

Zurich Insurance Overland Park , KS 66204

Posted 4 months ago

Zurich is seeking a Claims Administration Senior Coordinator to join the Claims Shared Services department located in Overland Park.

This team is part of Claims Administration and provides support to Zurich's customers with claims activity and inquiries on auto warranty policies.

Your primary accountability will be to handle inbound calls from customers in a high volume call center environment. You will perform research on claim activity and payments in order to provide immediate responses and information to achieve the highest level of customer satisfaction. In this role, you will also have opportunity to learn basics regarding vehicle maintenance coverage. You will manage your calls independently as part of a collaborative team environment with close supervision.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Customer service experience in a call center environment

  • Ability to handle internal and external customers in a professional manner

  • Strong computer skills and knowledge of MS Office Software

  • Ability to manage multiple priorities

  • Ability to apply knowledge of operations best practices and procedures

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.


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Claims Shared Support Services II

Zurich Insurance