Claims Representative

EMC Insurance Group Inc. Lansing , MI 48907

Posted 2 weeks ago

At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.

Essential Functions:

  • Investigates basic claims

  • Confirms that date of loss falls within policy period, determines applicable deductibles and claim payees/mortgagees

  • Initiates contact with insureds and claimants to provide information on claim process and gather information about the claim

  • Documents claim files

  • Resolves questions of coverage, liability and the value of claims

  • Takes statements over the phone from insureds and/or claimants

  • Sets timely, adequate reserves in compliance with the company reserving philosophy and methodology

  • Reviews bills, invoices and receipts for accuracy

  • Provides prompt, detailed responses to agents, insureds and claimants on the status of claims

  • Identifies opportunities for recovery and investigates and pursues accordingly

  • Negotiates, settles and/or resolves basic claims

Education & Experience:

  • Associate's degree or equivalent work experience

  • One year of claim handling or insurance experience required (Bachelor's degree may be considered in lieu of the experience requirement)

Knowledge, Skills & Abilities:

  • Knowledge of the claims adjusting process

  • Good knowledge of insurance contracts, medical terminology and legal aspects of court procedures

  • High standards of professional conduct

  • Good knowledge of computers and claims systems

  • Strong organizational and written and verbal communication skills

  • Good investigative and problem-solving abilities

Our employment practices are in accord with the laws which prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.


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Claims Representative

EMC Insurance Group Inc.