Claims Representative

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This individual contributor position works under direct supervision, and within defined authority limits, to manage commercial claims with low to moderate complexity and exposures for Auto Property Damage. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific accounts.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Interprets basic policy coverages and determines if coverages apply to claims submitted escalating issues as needed.

• Sets activities reserves and authorizes payment within scope of authority settling claims in most cost effective and timely manner. Ensures prompt issuance of disbursements while effectively managing loss costs and claim expenses.

• Participates in performing investigations and evaluating claims through contact with insureds claimants witnesses and experts.

• Identifies and escalates serious claim developments to management efficiently and effectively.

• Partners with attorneys account representatives agents underwriters doctors and insureds to develop a focused strategy for timely and cost effective resolution of claims.

• Recognizes need for negotiation participates in planning strategy and negotiates within scope of authority.

• Identifies claims with third party recovery potential and coordinates with subrogation / salvage unit.

• Analyzes claims activity and prepares reports for management review.

• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.

• Keeps current on state / territory issues regulations and trends.

• May perform additional duties as assigned.

Reporting Relationship

Manager or Director

Skills, Knowledge & Abilities

• Knowledge of claims and insurance industry theory and practices.

• Developing technical expertise, product specific knowledge and negotiation skills.

• Ability to negotiate and settle claims effectively.

• Good interpersonal and communication skills. Ability to effectively interact with all levels of CNA's internal and external business partners.

• Ability to work independently. Good time management skills.

• Good analytical and problem solving skills. Demonstrates attention to detail.

• The ability to exercise independent judgement and make sound business decisions effectively.

• Knowledge of Microsoft Office Suite as well as other business-related software.

• Ability to adapt to change and value diverse opinions and ideas.

Education & Experience

• High school Diploma required. Associates or Bachelor's Degree preferred.

• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.

• Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In California, Colorado, Connecticut, New York and Washington, the national base pay range for this job level is $44,000 to $74,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.